Couverture de Segment: I Started With 100 Orders, No System - Popularity Without Structure Nearly Broke Me

Segment: I Started With 100 Orders, No System - Popularity Without Structure Nearly Broke Me

Segment: I Started With 100 Orders, No System - Popularity Without Structure Nearly Broke Me

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 From making over 20,000 cedis in the first 24 hours on Snapchat to losing an Amazon account because demand was too high to fulfill, and why the brutal truth about explosive business growth is that it can destroy you faster than slow growth ever could because when 100 orders flood in on day one and your supplier quits after 24 hours saying it's too stressful and you're scrambling to find packaging bottles and labeling and responding to customers who trusted you with their money while overselling products you don't have in stock because you didn't have a website to track inventory, the young woman who never started as the average business person selling one or two orders a day but instead jumped straight into chaos with hundreds of orders before she even understood how to apologize to customers or handle delivery delays or navigate the pressure of 20 people being disappointed because the delivery service failed, the early skincare business that shut down completely after one customer left African black soap on her face for 15 minutes instead of one minute and said the product burned her skin sending the business owner into panic mode because at that point she knew nothing about business and couldn't live with the thought that somebody used her product and damaged their face, the wisdom that being popular too fast means you don't know what to do with yourself just like when a business booms too quickly you haven't built the structure or understood your flaws or learned how to delegate which is why she spent two years not making any money because she was too busy learning how to survive the explosion, the decision to hire somebody to reply to Instagram messages just one year into the business because the pressure of responding to everyone and worrying if the way she spoke would make them come back again was eating her alive, the realization that she doesn't work well under pressure and would rather delegate the pressure to someone else so she can focus on production and school while getting a report at the end of the week instead of seeing every customer complaint in real time, the Amazon experiment where she listed products at the lowest price without even calculating profit margins and came back on Monday to over 200 dollars in sales but lost the account because she couldn't meet demand and stock wasn't coming in and she didn't have enough money to buy more inventory, the philosophy that no opportunity is too small to make something out of and people make the most out of the smallest opportunities so no matter what you get try your best to put value to it because that's what keeps you going, the critical lesson that you have to kiss your customers and lay down for them as a business person even when delivery services embarrass you in front of 20 people and you're begging and apologizing and finding solutions because one thing about her is she'll be sad but she will find a solution, the blessing that nobody called her out during those chaotic early days which she credits to God's favor and the consideration from customers who knew she wasn't a scammer because she showed her face and built trust with her followers before the chaos started, the decision to stop taking pre orders completely and only sell products that are physically in stock because she learned the hard way that you can't rely on suppliers who might embarrass you especially when products are coming from abroad. Guest: Charity Boateng (Femlas Founder) Host: Derrick Abaitey
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