Mastering Decisions: The Manager's Essential Skill
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Mastering Decisions: The Manager's Essential Skill
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In this week’s episode, we discuss effective decision-making. It is the cornerstone of good management, and makes up 80-90% of a manager’s role. While pressure and incomplete information are constants, improving this skill is the fastest route to better results.
First, we discuss four common mistakes.
- Ignoring Stakeholders: Never forget the customer's view. Always consider how your decisions affect those you serve.
- Falling into Groupthink: When teams agree without challenge, the outcome is often flawed.
- Acting on Instinct: Over-reliance on gut feeling leads to missed opportunities.
- Information Overload: Too much data causes ‘analysis paralysis’; you can be overwhelmed by too many metrics.
Then, to help you make solid choices, we discuss a simple, three-phase model:
- Define: Clearly state the root problem and validate your essential data.
- Challenge: Test the decision using a Devil's Advocate and ensure you don't let Sunk Costs influence future action.
- Assess: Consider the risks and have a clear mitigation plan if things go wrong.
By moving from guesswork to a disciplined, reflective process, you can make better decisions and significantly improve your performance.
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