Résultats de "Keith Hessel" dans Toutes les catégories

What really goes wrong in customer service?And more importantly… how do you fix it before customers walk away?It’s a BLAST to SERVE is a humorous, practical podcast that breaks down real customer service stories and shows how better service leads to stronger retention, better reviews, and loyal customers.Hosted by Keith Hessel, founder of Serve Business Consulting, each episode reads a real customer service scenario — the good, the bad, and the painfully awkward — and analyzes how the SERVE method (Smile, Engage, Relate, Verify, Extra Mile) could have changed the outcome.You’ll laugh...

Continuity Conversations is where we bring big business resilience to your small business. We're Patty Bonsera and Keith Hessel and we are committed to the resilience of small businesses. 99.9% of all companies in the U.S. are small businesses. Nearly 1/2 of all employees in the U.S. are employed by a small business. Small businesses are the ones that are directly involved with, hire people and make the most impact for their local communities and their families. Resilient small businesses create resilient local economies which create resilient cities, counties and so on. They are the most ...