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Fred Reichheld's 2006 book The Ultimate Question - that question being, "How likely is it that you would recommend this company to a friend or colleague?" - challenged the conventional wisdom of customer satisfaction programs. It coined the terms "bad profits" and "good profits" and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question.

Assistant District Attorney Alex Hayes is no stranger to high-stakes cases, but when a key witness in a human trafficking investigation vanishes, she’s thrust into a battle unlike any she’s faced before. What starts as a desperate search for answers takes a shocking turn when Alex uncovers ties between the case and her late mother’s secret past—a past shrouded in conspiracy and betrayal.

Fresh from a high-profile fall and looking for a clean slate, Assistant U.S. Attorney Alex Hayes is assigned the one thing she swore she’d left behind: a stack of hopeless habeas petitions. But when a routine case file reveals a chilling confession from a former prosecutor—a buried witness statement that could unravel a twelve-year-old murder conviction—Alex is thrust into a storm far more dangerous than she expected.

Not your Granny's Christmas stories … Step off the beaten path and enjoy six stories that look beyond the expected, the traditional, the tried-and-true.

Hay cosas en las que creemos a pesar de no tener pruebas de su existencia. Para Stephanie, una de ellas es el amor. Sabe que está ahí fuera. En alguna parte. Y puede que algún día lo encuentre, pero mientras tanto está satisfecha con su trabajo en la academia de artes marciales y sus noches con ligues esporádicos (pero muy atractivos) como Nick para distraerse.

AN INSTANT USA TODAY BESTSELLER To find a missing young woman, the new tribal marshal must also find herself. At rock bottom following her daughter’s death, ex–Chicago detective Carrie Starr has nowhere to go but back to her roots. Starr’s father never talked much about the reservation...

Marcenia “TOMBOY” Stone loved nothing more than baseball. But her parents wanted her to twirl in ice skates, not steal bases in cleats. When their local priest convinced Tomboy’s parents she could play for the church team, she got her chance! Her coaches and teammates made her feel unwelcome because she was Black and a girl. But unstoppable Tomboy ignored their taunts, learned the rule book better than her teammates, and scored runs. When Tomboy grew up, she changed her name to Toni, and her passion for baseball never faded.

When Savannah attorney Claire Stevens agrees to take on the appeal of Anthony Bates—a convicted serial killer—she knows the case will change her life. Anthony’s confession and trial shattered the city, sending shockwaves through its tightly-knit and tradition-bound society. But as Claire delves into the case, she uncovers glaring inconsistencies: unchallenged evidence, conflicting psychological evaluations, and a police force under immense pressure to find a scapegoat.

Whether you're carrying emotional wounds from childhood or suffering from daily anxiety, depression, or intrusive thoughts, none of these are God's intention for you. He lovingly knit you together in your mother's womb and calls you to a life of abundance. He offers healing and freedom from these feelings of despair, and Laura L. Smith is here to help you receive them. Join Laura as she guides you through tangible tools like prayer, health-care resources, exercise, Bible memorization, setting boundaries, breathing exercises, gratitude, counseling, and so much more.