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eCommerce MasterPlan

eCommerce MasterPlan

De : Chloë Thomas
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Trying to work out how to acquire more customers?

Need to improve customer retention?

Or just looking for some reassurance you’re on the right track?

That’s what the eCommerce MasterPlan is here for.

Every week we interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing.

Their business might be a UK mail order retailer, an online-only store from Australia, or a brick and clicks business from the USA – but every one of them is doing something we can all learn from.

Many of our guests are using Shopify & Klaviyo, but we also have guests using Wix, Bigcommerce, Woocommerce, Omnisend and Magento. So you're sure to find an episode that directly helps YOU.


Listen for advice on what to do next, the reassurance you’re heading in the right direction and all the inspiration you need to grow your eCommerce business without losing your life in the process!

Copyright 2025 Chloë Thomas
Direction Economie Management et direction Marketing et ventes
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    Épisodes
    • What Would You Do About AI Search in eCommerce? – with Miracle Inameti-Archibong
      Jan 19 2026

      Miracle Inameti-Archibong is an online marketer who’s been deep in SEO since 2010. Now working at a very large UK retailer, after stints in other verticals and agency side.

      In this WWYD episode, Miracle tackles one of the biggest questions facing eCommerce right now: what would you do as AI search reshapes visibility, traffic, and growth? She shares a clear, practical view on where brands should focus, what still works, and how to move forward with confidence.

      Hit PLAY to hear:

      • Why good SEO still wins in an AI-search world 🤖
      • What GEO really means for eCommerce (and what you can ignore)
      • How AI search is changing clicks, traffic, and conversion rates 📉📈
      • Where eCommerce brands should focus in 2026 to drive growth
      • Why brand trust matters more than keywords than ever before ⭐
      • WWYD: the smartest move if leadership is pushing for “AI everything”

      Key timestamps to dive straight in:

      [05:59] GEO-Focused Retail Search Strategy

      [08:58] "Focus on Brand, Not Algorithms"

      [11:08] "Focus Content Where Value Exists"

      [14:48] Cohesive Content Strategy Focus

      [18:48] "Trust and Quality Over Quantity"

      [22:50] Preparing for Agentic AI Integration

      [23:57] SEO, Accessibility, and AI Efficiency

      [29:04] "eCommerce Success Through Clicks"

      [30:49] Listen to Miracle’s Top Tips!

      Full episode notes here: https://ecmp.info/578



      --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor

      Advertising Inquiries: https://redcircle.com/brands

      Privacy & Opt-Out: https://redcircle.com/privacy
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      39 min
    • The Xero Shoes 10x Growth Story with Steven Sashen
      Jan 12 2026

      Steven Sashen is the co-founder and Chief Barefoot Officer of Xero Shoes. Selling via their international Shopify stores, Amazon, and wholesale. They launched in November 2009 and in 2024 did just under $68 million.

      Steven returns to the show to reveal how Xero Shoes jumped to nearly $68M — and the real decisions behind that growth.

      Hit PLAY to hear:

      • How Xero Shoes leapt from $6M to $68M — and why it still feels like a startup 🔥
      • The real reason they moved from WooCommerce to Shopify (and what went wrong 👀)
      • Why “best practices” are often bad practices — and what Steven tests instead 📊
      • The surprising truth about wholesale vs. DTC and where real scale actually comes from 🚀
      • How Xero Shoes got NBA + WNBA players training in their footwear 🏀
      • The product philosophy that fuels their growth: make shoes that truly change lives 👣

      Key timestamps to dive straight in:

      [05:00] "Data-Driven, Opinion-Free Marketing"

      [09:07] Platform Choice Doesn't Drive Conversion

      [11:42] "Website Launch: A Workable Rush"

      [14:56] "Scaling Footwear Through Retail Doors"

      [16:39] Global Privacy Challenges Expand

      [21:34] "Life-Changing Shoes Inspire Basketball Innovation"

      [23:39] "Impact of Barefoot-Inspired Footwear"

      [25:40] Listen to Steven’s Top Tips!

      Full episode notes here: https://ecmp.info/577



      --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor

      Advertising Inquiries: https://redcircle.com/brands

      Privacy & Opt-Out: https://redcircle.com/privacy
      Afficher plus Afficher moins
      40 min
    • The Trust-First Approach Behind Carter Eve Jewelry’s Rapid Rise
      Jan 5 2026

      Carter Eve is the founder and designer at Carter Eve Jewelry, a brand committed to sustainability and ethical practices creating delicate fine jewelry and distinctive designs. Founded in 2020 they now have annual sales of $1.2M with a 25% year-over-year growth rate. Selling exclusively via their Shopify site.

      In this episode, Carter reveals how she scaled her luxury jewelry brand to $1.2M using a made-to-order model, high-touch service, and smart offline pop-ups. A must-listen for anyone selling high-value products online.

      Hit PLAY to hear:

      • ⭐ How Carter scaled a $1.2M luxury jewelry brand with zero full-time staff.
      • 💎 Why made-to-order products can outperform traditional inventory in eCommerce.
      • 📲 The high-touch customer service strategy that turns buyers into lifelong fans.
      • 🎪 How offline pop-ups and events drive massive online sales (and trust!).
      • 🌱 Why ethical sourcing is now a must-have for modern jewelry buyers.
      • 🚀 The growth tactics that helped Carter hit 25% YoY growth—while still designing every piece.

      Key timestamps to dive straight in:

      [03:43] Hands-On Jewelry Design Process

      [08:39] Ethical Gemstone Sourcing Insights

      [12:22] "Future Plans for Outsourcing"

      [15:04] "In-Person Events: Essential Connection"

      [16:28] Pop-Up Events and Collaborations

      [19:45] Listen to Carter’s Top Tips!

      Full episode notes here: https://ecmp.info/576



      --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor

      Advertising Inquiries: https://redcircle.com/brands

      Privacy & Opt-Out: https://redcircle.com/privacy
      Afficher plus Afficher moins
      26 min
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