When does a GCC earn the right to be trusted with core business work? When it consistently delivers reliability, takes ownership of outcomes, and proves it can run critical business operations, not just build solutions. In this episode of GCCs Unfiltered, Sheenam Ohrie, Managing Director, Broadridge India, joins Nitika Goel, Managing Partner & CMO at Zinnov, to unpack how GCCs move from execution roles to positions of enterprise trust. Drawing on Broadridge’s long-standing journey in India, the conversation examines why running the core business matters before pursuing transformation, how unlearning the “they vs us” mindset enables deeper integration, and what leadership accountability looks like beyond titles or hierarchy. Sheenam also reflects on the broader responsibility that mature GCCs carry in shaping talent, partnering with academia, and contributing to the ecosystem. Tune in to hear the full episode.

GCCs are evolving. Workspaces should too.

In this episode of GCCs Unfiltered, Amit Ramani, Chairman & Managing Director of Awfis Space Solutions Ltd. joins Nitika Goel, Managing Partner & CMO at Zinnov, for a candid conversation on how Global Capability Centers are reshaping the modern workplace.

From the early days of GCCs being cost-focused back offices to today’s human-centric capability hubs, the discussion unpacks why culture, workflows, and employee experience now drive workspace decisions. Amit offers a pragmatic take on AI’s real role in office design, the growing importance of distributed and Tier-II city work models, and a future where offices adapt dynamically to how people work - individually, collectively, and collaboratively.

Tune in to hear the full episode.

India’s GCCs have mastered execution. The next leap is integration - building centers indistinguishable from the global enterprise itself.

In this episode of GCCs Unfiltered, Niladri Ray, Country Head, India and VP –Engineering, Flexera, joins Nitika Goel, Managing Partner & CMO, Zinnov, for an unfiltered look at what it takes to build a truly differentiated GCC.

From navigating the hype around AI and GCCs to embedding governance, context, and customer centricity, Niladri unpacks the mindset shifts needed to turn a Global Capability Center into a true catalyst for the enterprise. The conversation also explores how leadership readiness, not talent availability, will define India’s next leap; why understanding business context is the ultimate differentiator for engineers; and how proximity to customers is changing the role of GCCs forever.

Conversations like this are at the core of GCCs Unfiltered, a new podcast series from the Zinnov stable that takes the signal out of the noise - bringing you unfiltered conversations with leaders shaping the future of global capability centers.

Tune in now to hear the full episode.