Welcome to Work In Progress, a podcast about our workplaces, the people in them, and the law and policy that shapes them. In this first episode we unpack a recent Fair Work Commission decision that sends a strong message about procedural fairness in workplace investigations.

The case involves Ms Courtney Sewell, who reported sexual harassment at dnata Airport Services. Following a flawed investigation and inconsistent communication, Courtney resigned—later successfully arguing she had no real choice but to do so. The Commission found she was constructively dismissed and awarded compensation close to the statutory maximum.

We’ll walk through:

• The background facts and timeline of events
• How the Commission applied section 386(1)(b) of the Fair Work Act
• Key findings on procedural fairness and employer obligations
• Practical lessons for handling sensitive complaints with diligence and empathy

This episode is part case analysis, part reflection on what employers can learn to prevent similar outcomes. Future episodes will explore legal concepts, policy shifts, and broader changes in the way we work—because, as the name suggests, this podcast is a work in progress.

Disclaimer: This content is for educational and entertainment purposes only and does not constitute legal advice. If you need advice, please consult a qualified professional. If today’s topic has been distressing, please contact a local support service (in Australia, Lifeline: 13 11 14).