“Why Do We Make It Adversarial?” Rethinking Debt Collection
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“Why Do We Make It Adversarial?” Rethinking Debt Collection
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Debt collection doesn’t have to mean fear and shame. Gwyneth Borden, Remynt’s founder and CEO, joins Mary to explore a friendlier way for financial institutions to collect debt. Among the newer approaches: offering financial therapy, building credit while paying down debt and turning delinquency into long-term loyalty.
Show notes:
- Remynt
Subscribe to the Money Isn’t Everything podcast here:
https://www.crnrstone.com/gritty-insights/podcasts/money-isnt-everything
Chapters:
[0:00] Intro – Meet Gwyneth Borden of Remynt
[0:31] The Mission to Rethink Debt Collection
[2:05] Why Fear and Shame Don’t Work
[5:30] Gwyneth’s Personal Debt Story
[7:19] Why Debt Collection Is Stuck in the Past
[9:42] Building Credit While Paying Off Debt
[14:00] The Psychology of Money & Financial Therapy
[22:15] How the Industry Mislabels People in Debt
[27:55] Gen Z and the Debt Crisis
[30:18] The Future of Credit Recovery
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