It’s an ambitious objective for any organization: saving $4.5 billion a year — not by cutting staff, but by redesigning the way people and AI work together. It’s an even more noteworthy goal when the organization in question is one of the most storied technology companies in the world.

On this episode of Where AI Works, host Christian Terwiesch speaks with Radha Plumb, the Vice-President of AI-First Transformation at IBM, to explore how the iconic company is driving practical AI transformation on a massive scale. IBM has long been known for innovation, but the conversation has shifted from moonshot experiments to measurable productivity gains thanks to AI-powered workflow redesign. Radha explains why the road to AI advantage starts with strong data foundations, integrated governance, and a clear focus on human-AI collaboration — or as she puts it: “Eliminate. Simplify. Automate.” From HR and procurement to finance and IT, IBM’s internal “Client Zero” strategy reveals where the next wave of automation will hit — and how organizations can scale quickly while maintaining trust and accountability.

Episode Highlights:

7:07 - Radha explains why she prefers the expression “human on the loop” to the more traditional “human in the loop” when discussing how AI can augment workers.

14:33 - Radha discusses IBM’s “Client-Zero” approach, and how the AI initiatives it’s implementing internally serve as a preview of what’s coming for other organizations.

20:57 - Radha shares why it’s important for companies of all sizes to have governance guardrails in place before deploying new AI tools.

It’s one of the world’s most iconic consumer goods companies, founded when America was still in the midst of the Industrial Revolution. Now, more than a century later, it’s on the frontlines of another massive transformation in the way we work thanks to the rise of artificial intelligence.

On this episode of Where AI Works, host Christian Terwiesch is joined by Alfredo Colas, the Chief Data and AI Officer at Procter & Gamble, to explore how the 188 year old company is reinventing itself yet again. With nearly three decades at P&G, Alfredo shares his unique perspective on embedding AI into innovation, from product ideation to smarter supply chains, while keeping humans firmly in the loop. You’ll hear how the company leverages AI to supercharge creativity — turning individual ideas into high-performing concepts — and how AI helps democratize knowledge, making decades of consumer insights instantly accessible to employees across the company. Their conversation also highlights the importance of human judgment in final decision-making, the evolving nature of work, and how AI can eliminate routine tasks to let employees focus on higher-value, creative problem solving.

Episode Highlights:

6:13 - Alfredo shares how AI is being used to enhance rather than replace P&G’s “secret formula” for gaining consumer insights about its products.

10:20 - Alfredo explains how P&G is leveraging AI to boost personal employee productivity, improve quality, and democratize knowledge.

18:23 - Alfredo discusses which aspects of work he foresees changing the most as a result of AI implementation.

It’s an industry facing a wide variety of challenges; soaring costs, timely care, and employee burnout. But there’s growing evidence that AI can help make the healthcare sector safer, faster, and more human, all at once.

On this premiere episode of season four of Where AI Works, host Christian Terwiesch sits down with Lara Liss, the Chief Privacy and Data Trust Officer at GE HealthCare, to explore how AI is transforming healthcare delivery from the inside out. From smarter imaging and diagnostics to predictive tools that help entire hospital systems run more efficiently, AI’s potential to relieve pressure on the industry is enormous. But as Lara explains, with that power also comes responsibility to embed ethical AI principles at every stage of product development — ensuring transparency, safety, and clinical oversight. She also discusses what it takes to build trust in AI and why it’s critical to keep human practitioners in the loop to ensure patient care remains grounded in expertise and not just algorithms.

Episode Highlights:

6:06 - Lara lays out how AI has the potential to address many of the challenges currently facing the healthcare sector.

8:04 - Lara shares the first step all companies should take if they’re just getting started with AI implementation.

14:03 - Lara explains how GE Healthcare is using AI to augment the abilities of medical professionals rather than replace them.