Using Feedback to Fuel Progress, with LogRhythm’s Matthew Cowan
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Using Feedback to Fuel Progress, with LogRhythm’s Matthew Cowan
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Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week we sit down with Matthew Cowan, Community and Knowledge Manager for LogRhythm.
After a successful community relaunch, Matthew’s recent work focuses on marrying community function and experience through a series of projects to streamline customer enablement.
Here’s a sneak peek into the episode
- Balancing workloads to keep the lights on with the need for improvements in community.
- Using feedback to understand what customers are searching for on your community.
- Making progress on long-term projects while making incremental improvements.
- Key takeaways for organizations that may be considering revamping or relaunching their community.
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