Jaclyn Strominger welcomes Miki Anderson to the Unstoppable Success podcast, where they dive into the crucial role of people in organizational success. Miki emphasizes that while technology and processes are important, it’s the clarity of intent and cultural standards that truly make a difference. She shares insights on how leaders can cultivate measurable alignment and foster environments where teams can thrive, underscoring that motivation alone doesn’t guarantee results. Together, they explore the need for a strong foundation of clear values and behaviors to ensure that everyone in the organization is aligned and empowered. Tune in to discover how to turn culture into your competitive advantage and achieve unstoppable success! Jaclyn Strominger welcomes listeners to another inspiring episode of the Unstoppable Success Podcast, where she is joined by Miki Anderson, a dynamic leader in organizational culture and executive alignment. Miki shares her journey from running marketing agencies to establishing her consulting firm, Loyalty Ops. Her work focuses on helping organizations transform their culture into a competitive advantage by aligning teams around clear intents and cultural standards. Through engaging anecdotes and insightful commentary, they explore the importance of understanding people in the workplace, emphasizing that technology alone cannot solve organizational challenges. Miki illustrates the concept of 'clear intent'—four essential questions every team member should know—and how this clarity can drive performance and accountability. The discussion shifts to the role of AI in today’s businesses, highlighting its potential and pitfalls. Miki stresses that while AI is a powerful tool, it requires human insight and alignment to be effective. The episode concludes with practical advice for leaders on fostering a culture that embraces both technology and the human element, ensuring that their organizations can achieve unstoppable success.

Takeaways:

1. Motivation may fade, but consistency and a strong work ethic are key to lasting success.
2. Understanding your organization's culture and values is essential for effective decision-making and alignment.
3. AI tools can amplify efforts, but human input and clarity are crucial for successful implementation.
4. Leaders must first focus on self-awareness before leading their teams and organizations effectively.
5. Cultural standards should translate core values into actionable behaviors for everyone in the organization.
6. Transformational growth happens when organizations prioritize people before processes and technology.

Links referenced in this episode:

1. loyaltyops.com
2. https://www.linkedin.com/in/heymickeyanderson/

Companies mentioned in this episode:

1. Loyalty Ops
2. ChatGPT
3. Claude
4. Anthropic

www.leaptoyoursuccess.com

Unstoppable Success dives deep into the essence of customer experience with the insightful Katie Mares, who has transitioned from a secure corporate role to a passionate advocate for creating meaningful guest interactions. The discussion unfolds with Katie sharing her pivotal moment while addressing a large audience, which ignited her journey towards redefining customer engagement. As we explore the lost art of customer interaction, Katie emphasizes that true success in business hinges on how customers feel during their experience—not just the products or prices offered. Her insights challenge us to rethink our approach to customer service, urging us to prioritize genuine connections over transactional relationships. With a blend of humor and practicality, we dissect the gap between expectation and reality in today's fast-paced, technology-driven environment, revealing how organizations can bridge this divide to foster loyalty and trust. Throughout our conversation, we touch upon the critical role of culture in shaping customer experiences. Katie advocates for empowering employees to connect authentically with customers, highlighting that the happiest customers often derive their satisfaction from engaged and motivated staff. We exchange anecdotes about the retail experience, where the absence of personal connection can lead to missed opportunities for both the customer and the business. By fostering a culture that prioritizes connection and understanding, organizations can not only improve customer satisfaction but also enhance employee morale and retention. Finally, we delve into practical strategies for businesses looking to elevate their customer experience. Katie shares her 'five Ps' framework, which provides a roadmap for creating a customer-centric culture. From establishing a clear brand promise to ensuring consistent processes and practices, her approach equips businesses with the tools to thrive in a competitive landscape. Join us for a thought-provoking episode that encourages not just a shift in strategy, but a revolution in how we perceive and enact customer experience—because at the heart of unstoppable success lies the art of connection.

Takeaways:

1. The guest experience is crucial; it's not just about service but how customers feel throughout the interaction.
2. Katie emphasizes that 79% of consumers choose businesses based on the experience they receive, not just the product or price.
3. Creating a culture of empowerment within a company leads to better customer service and happier employees.
4. Zappos exemplifies a strong employee culture by offering incentives for employees to leave if they don't align with company values.
5. The key to customer loyalty lies in making them feel valued and connecting on a human level during every interaction.
6. Understanding that customer experience starts before the purchase helps businesses create lasting relationships with clients.

Links referenced in this episode:

1. https://katiemares.com

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Welcome to 2026, where we're flipping the script on how we approach success and fulfillment! In this episode, I dive into the importance of aligning our goals with our true values, rather than just hustling for the sake of it. We often find ourselves busy but unfulfilled, so let’s focus on doing what truly matters with intention and purpose. I also share my personal journey of discovering my superpower and how clarity in our vision can lead to greater success. Plus, don't miss out on my gifted Vision Mission workbook, designed to help you create a clear path for your year ahead! Welcome to a fresh start in 2026, where we dive into the importance of aligning your goals with your true purpose. This year, it’s not just about doing more; it’s about doing what truly matters. We’ll explore how misalignment can lead to burnout and dissatisfaction, even when success seems to be on the surface. I’ll share my own journey from feeling accomplished yet unsettled to discovering the clarity needed to thrive. Plus, don’t miss the chance to grab our Vision Mission Workbook, a handy tool designed to help you define your vision and mission for the year ahead. Let's make 2026 the year of intentional leadership and meaningful connections! A vibrant new year is upon us, and with it comes the promise of change and growth. Jaclyn Strominger kicks off 2026 with an invigorating live podcast format, inviting listeners to engage in real-time discussions. This shift marks a significant evolution in the Unstoppable Success podcast, allowing for dynamic interactions every Tuesday. Jaclyn dives deep into the often tumultuous feelings that accompany the onset of a new year. She reflects on the common struggles of unfulfilled ambitions and the sense of being out of alignment with personal values. Drawing from her own experiences, she highlights the importance of aligning goals with one's true self. The episode emphasizes that success isn't merely about ticking off accomplishments on a list; it’s about intentional living and helping others rise as well. In her trademark semi-formal style, Jaclyn deftly navigates the concept of setting SMART goals, urging listeners to tailor these benchmarks to their unique circumstances. She cleverly suggests that it’s less about ‘doing more’ and more about ‘doing what matters’. This episode resonates with anyone feeling adrift or burned out, as Jaclyn candidly addresses how true fulfillment comes from alignment with our passions. She shares her own journey of rediscovering her superpowers and urges listeners to explore theirs. By the end of the episode, Jaclyn provides a practical tool: the Vision Mission workbook, designed to help listeners clarify their goals and intentions for 2026. It’s a call to action, one that encourages self-reflection and purposeful planning, making this episode a must-listen for those ready to leap into their best year yet.

Takeaways:

1. In 2026, focus on doing what truly matters with purpose, integrity, and intention.
2. Burnout is caused by misalignment in your work, not simply hard work itself.
3. Crafting a clear vision and mission is essential for intentional leadership and success.
4. Building deeper connections leads to thriving partnerships, not just transactional relationships.
5. Your vibe attracts your tribe, so show up energetically and positively every single day.
6. Taking time for self-reflection and clarity is crucial for achieving your goals in 2026.

Links referenced in this episode: