In this episode, Vera and Lenka are joined by Ben Spector. He’s Head of Solutions at Zomentum, he leads partnerships at inforcer, and he also co-chairs the GTIA UK and Ireland DEI interest group.

He also has experience as a former MSP owner turned SaaS consultant. Ben is very passionate about building inclusive spaces in the tech industry and supporting underrepresented voices, especially through community-led initiatives.

Ben shares what it means to be part of the MSP community, how he got into the industry and how his role has changed. He also shares his own take on DEI initiatives and why they matter more than ever.

Ben explains why it’s important to acknowledge your own shortcomings, why we need to help people to tell their own experiences and the challenges of growing an MSP on your own.

Vera asks what Ben loves about the industry, what he would change about it and a key piece of advice he’d like to share with modern MSPs.

Mentioned in This Episode

In this episode, Vera and Lenka are joined by Ben Spector. He’s Head of Solutions at Zomentum, he leads partnerships at inforcer, and he also co-chairs the GTIA UK and Ireland DEI interest group.

He also has experience as a former MSP owner turned SaaS consultant. Ben is very passionate about building inclusive spaces in the tech industry and supporting underrepresented voices, especially through community-led initiatives.

Ben shares what it means to be part of the MSP community, how he got into the industry and how his role has changed. He also shares his own take on DEI initiatives and why they matter more than ever.

Ben explains why it’s important to acknowledge your own shortcomings, why we need to help people to tell their own experiences and the challenges of growing an MSP on your own.

Vera asks what Ben loves about the industry, what he would change about it and a key piece of advice he’d like to share with modern MSPs.

In this episode, Vera and Lenka are joined by Ben Spector. He’s Head of Solutions at Zomentum, he leads partnerships at inforcer, and he also co-chairs the GTIA UK and Ireland DEI interest group.

He also has experience as a former MSP owner turned SaaS consultant. Ben is very passionate about building inclusive spaces in the tech industry and supporting underrepresented voices, especially through community-led initiatives.

Ben shares what it means to be part of the MSP community, how he got into the industry and how his role has changed. He also shares his own take on DEI initiatives and why they matter more than ever.

Ben explains why it’s important to acknowledge your own shortcomings, why we need to help people to tell their own experiences and the challenges of growing an MSP on your own.

Vera asks what Ben loves about the industry, what he would change about it and a key piece of advice he’d like to share with modern MSPs.

Mentioned in This Episode

• Zomentum
• MSP community: GTIA

Hannah Lloyd is the Chief Revenue Officer at Enhanced.io. She’s worked with hundreds of MSPs to launch, sell and scale cybersecurity services. She knows exactly what makes go to market strategies succeed and where they tend to stall.

Hannah has held several leadership roles and her impact has already been widely recognised. She was the youngest-ever GTIA Member of the Year, receiving the GTIA UK Advancing Women in Technology Spotlight award.

Hannah tells Vera and Lenka how she got into the industry and shares two little-known facts about herself. She talks about the importance of loving what you do and the power of positive thinking.

Vera asks Hannah how she copes with work stress and who her mentors and inspiration are. She also shares one thing she loves and one thing she dislikes about the IT industry, as well as one key piece of advice.

Mentioned in This Episode

• Enhanced.io
• MSP Community: GTIA
• MSP Community: IT Nation
• IT management software: ConnectWise
• Cybersecurity and IT management software: N-able

In this episode, Lenka and Vera are joined by Amy Luby. She transforms service delivery with Agentic AI and is a GTM Strategist – Advisor. She helps MSPs scale smarter and vendors build channel engagement that converts with battle-tested strategy, operational clarity, and fearless execution.

She’s spent her entire career in the MSP channel – as an MSP founder with a successful exit, a distribution leader building global NOC, Help Desk, and managed Services and a CRN Channel Chief.

Amy has shaped the MSP channel itself. She's a community builder who's helped define what managed services look like on a global scale.

Amy shares how she got into the industry, how her nursing career influenced how she works today, why there’s more than one way into business and how to get perspective on where you’re at.

Vera asks Amy how to have more human connections and who she turns to for support. Amy shares why being out in nature is restorative and why burnout isn’t a good thing.

She shares one change she’d like to see in the industry, one thing she loves about it and why we create community if we can’t find one. Finally, she shares how to be authentic in business.

Mentioned in This Episode

• xyntra.ai
• Agentic AI