In this episode of Trust and Influence in B2B Marketing, Joel Harrison sits down with Alastair Hussain, Chief Strategy Officer at TMP (The Marketing Practice), a specialist B2B marketing agency. Together, they confront one of the most pressing realities in B2B marketing today: the chaos most marketers are experiencing isn't a streak of bad luck—it's the symptom of operating models that have fundamentally broken down. Is coherence the cure, and what does it actually take to build it from the inside out?

➡️ Alastair draws on TMP's Cost of Chaos Report—research spanning over a thousand B2B marketers and tech buyers—to map out the "chaos cascade": how macro forces like geopolitical instability, economic uncertainty, and rapid technological change filter down into fragmented teams, stalled deals, and burned-out marketers. He argues that the instinct to move faster or pile on more technology doesn't fix chaos—it accelerates it. The real answer is coherence: aligning brand, messaging, product, and strategy so every part of the marketing function pulls in the same direction. Along the way, they explore why product has become marketing's most disconnected discipline, how cognitive fluency underpins buyer trust, and why CMOs need to take back control of the strategic conversation rather than waiting to be handed objectives. Whether you're leading a stretched team or questioning the value of your marketing function, this episode delivers both the diagnosis and a clear direction forward.

Chapters:

00:00 - Introduction: The Chaos Facing B2B Marketers

02:12 - What Is the Chaos Cascade?

05:30 - The Human and Commercial Cost of Chaos

09:00 - Why Faster and More Tech Makes Things Worse

13:15 - Defining Coherence: What It Actually Means

17:00 - The CMO as Chief Market Officer

19:45 - Why Product Is the Most Disconnected Area

22:20 - Making the Business Case for Coherence

24:00 - 97% of Buyers Notice Vendor Coherence

26:30 - Cognitive Fluency and Buyer Trust

30:00 - Buyer-Side Barriers: Decision Makers, Messaging, and Trust

33:45 - Realistic Expectations for CMOs Under Pressure

36:00 - Where Coherence Breaks Down in Practice

38:00 - Advice for Overwhelmed Marketing Leaders

Follow Alastair Hussain,

https://linkedin.com/in/alastairhussain/

https://tmpb2b.com

If you care about making B2B marketing more meaningful, useful, and memorable, this conversation is for you. It's honest, reflective, and packed with takeaways that can help elevate your approach to thought leadership—whether you're a content creator, strategist, or brand leader.

🌐Visit Joel Harrison's website to explore exclusive reports, upcoming events, and join the B2B marketing community ➡️ https://www.joelharrisonb2b.com/

💬What do you think comes first—fixing internal alignment or improving external messaging? Let us know in the comments below.

🔔Subscribe to the channel for weekly insights, interviews, and on-the-ground perspectives from the world of B2B marketing. https://youtube.com/@JoelHarrison-B2B?sub_confirmation=1

📲Follow Joel Harrison and Trust & Influence in B2B across the web:

LinkedIn ▶ https://linkedin.com/in/joelharrison/

Podcast ▶ https://trust-influence-in-b2b.captivate.fm/

Instagram ▶ https://instagram.com/joelharrisonb2b/

#JoelHarrisonB2B, #B2BMarketing, #ThoughtLeadership, #ContentStrategy, #MarketingTrends, #B2BContent, #BrandVsDemand, #Storytelling, #MarketingPodcast, #B2BInsights, #JoelHarrison, #B2BVideos, #B2BStrategy, #MarketingOperations, #CMOLeadership, #B2BGrowth, #CostOfChaos, #MarketingAlignment, #BuyerTrust, #B2BStrategy

In this episode of Trust and Influence in B2B Marketing, Joel Harrison sits down with Skip Fidura, Fractional CMO, Non-Executive Director, and Board Advisor with over 20 years of experience across B2B and B2C marketing on the client, agency, and provider sides. The fractional CMO model is having a moment—but is it a real structural shift in marketing leadership, or just a buzzword that's been marketered up? And what does its rapid rise reveal about how organizations truly value marketing?

➡️ Skip has been working fractionally since before it was fashionable, and he doesn't hold back. He breaks down the real distinctions between a fractional CMO, a consultant, and a contractor—and why getting that wrong can cost organizations dearly. He explores the cost and structural forces driving the fractional trend, from cash-strapped scale-ups to founders seeking an exit strategy. Skip also addresses the harder truths: how marketing's long-standing failure to speak the language of finance has made it easier for businesses to sideline strategic marketing in favor of cheaper, more piecemeal solutions. He shares how trust is built (and lost) when you're only present part-time, and offers a grounded take on whether this model is a genuine step forward—or a warning sign for the profession. If you're weighing up a move to fractional, hiring one, or simply trying to understand where senior B2B marketing leadership is headed, this is essential listening.

Chapters:

00:00 - Introduction to the Fractional CMO Trend

02:13 - Defining the Fractional CMO Role

05:00 - Fractional vs. Consultant vs. Contractor

07:10 - Why the Term "Fractional" Has Exploded

09:00 - How Skip Got Into Fractional Work

10:30 - Cost and Structural Drivers Behind the Model

13:35 - Marketing's Place in the Revenue Function

18:20 - The Fractional CMO in Unstable or Transitioning Orgs

21:55 - Marketing's Failure to Speak the Language of Finance

25:00 - Is a Little Marketing Better Than No Marketing?

28:00 - How Fractional CMOs Build Trust

31:45 - The Gig Economy and the Fractional Lifestyle

34:45 - Is the Fractional Model Here to Stay?

Follow Skip Fidura,

linkedin.com/in/skipfidura

If you care about making B2B marketing more meaningful, useful, and memorable, this conversation is for you. It's honest, reflective, and packed with takeaways that can help elevate your approach to thought leadership—whether you're a content creator, strategist, or brand leader.

🌐Visit Joel Harrison's website to explore exclusive reports, upcoming events, and join the B2B marketing community ➡️ https://www.joelharrisonb2b.com/

💬What do you think comes first—proving marketing's ROI or earning a seat at the leadership table? Let us know in the comments below.

🔔Subscribe to the channel for weekly insights, interviews, and on-the-ground perspectives from the world of B2B marketing. https://youtube.com/@JoelHarrison-B2B?sub_confirmation=1

📲Follow Joel Harrison and Trust & Influence in B2B across the web:

LinkedIn ▶ https://linkedin.com/in/joelharrison/

Podcast ▶ https://trust-influence-in-b2b.captivate.fm/

Instagram ▶ https://instagram.com/joelharrisonb2b/

#JoelHarrisonB2B, #B2BMarketing, #ThoughtLeadership, #ContentStrategy, #MarketingTrends, #B2BContent, #BrandVsDemand, #Storytelling, #MarketingPodcast, #B2BInsights, #JoelHarrison, #B2BVideos, #B2BStrategy, #FractionalCMO, #MarketingLeadership, #CMO, #ScaleUp, #B2BTech, #MarketingROI, #GigEconomy, #SeniorMarketing

Agentic AI is one of the most talked-about developments in B2B right now — but most marketers haven't yet asked the question that matters most: what happens to buyer trust when an AI agent starts acting on their behalf?

In this episode, Joel Harrison speaks with Andy Johnson, founder and director of client strategy at HUT3, one of the most respected ABM agencies in B2B and one of the earliest adopters of agentic AI in the industry. Andy and his team haven't just been watching this technology evolve — they've been actively building with it for the past three years.

Andy makes a case that will surprise many listeners: that agentic AI, done properly, isn't a threat to buyer trust — it's one of the most powerful ways to build it. But get it wrong, and you're not just making a single mistake. You're scaling bad decisions fast, across your entire account base.

In this episode you'll learn:

• What agentic AI actually means in plain language — and why it represents a genuine step change, not just another AI product
• Why trust in B2B is already being broken by human failures — and how agentic workflows are designed to fix them
• The real risks: scaling bad decisions fast, fragmented data systems, and the governance gap most organisations haven't addressed
• Who's accountable when an AI agent gets something wrong — and how well-designed workflows should handle it
• What the buyer actually cares about when it comes to AI-driven communications (the answer may surprise you)
• How the marketer's role is changing — and why Andy's team has grown, not shrunk, on the back of building agentic AI workflows
• Where Andy sees this all heading by 2030 — and what B2B marketers should be doing right now to get ready

About Andy Johnson

Andy Johnson is founder and director of client strategy at HUT3, an award-winning ABM agency operating across the B2B landscape. HUT3 have been among the earliest agencies to move from talking about agentic AI to building with it, developing workflows across research, content creation, personalisation and campaign activation. Andy brings over 30 years of experience in account-based marketing to his thinking on how AI is reshaping the discipline.

Resources and links

• Find out more about HUT3 at hut3.co.uk
• Connect with Andy Johnson on LinkedIn
• Subscribe to the Trust & Influence in B2B podcast on Spotify, Apple Podcasts, and YouTube
• Read the accompanying LinkedIn newsletter article: Can you orchestrate trust with AI agents?

Subscribe and connect

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