Épisodes

  • 7: Jeannie Henderson Finding Fortunes in your Feedback
    Jan 13 2026

    “I want you to look at every single piece of feedback as a gift.” - Jeannie Henderson


    Sign up for a FREE call with Jeannie. Click the link here: https://debbiesardone.com/coachjeannie. Ready to turn your grime story into a success story? Get a free strategy session with CBF Coach Jeannie Henderson and learn about how Cleaning Business Fundamentals will give you the proven strategies you need to grow a thriving, profitable cleaning business.


    Episode Summary:


    In this special solo episode of True Grime Stories, I share a powerful talk I originally delivered at a Cleaning Business Fundamentals retreat—one that has continued to resonate with cleaning business owners for years. I dive deep into how customer feedback, especially complaints, can become one of the most valuable growth tools in your business.

    Drawing from my background in franchising and over a decade of experience growing Jeannie Cleaning, I explain why feedback isn’t something to fear—it’s something to embrace. I challenge the belief that “no news is good news” and reframe complaints as gifts that reveal what your customers truly want. I also introduce my simple three-step Feedback Gift Formula—Respond, Recover, Repair—to help you turn negative experiences into stronger customer relationships, higher retention, and real financial growth.

    This episode is about shifting your mindset: moving from frustration to curiosity, and from avoidance to intentional listening. When you truly hear your customers, you unlock loyalty, referrals, stronger teams, better marketing, and long-term success.


    KEY TAKEAWAYS

    • Feedback is a gift, not a failure—it shows you exactly how to improve.
    • Only a small percentage of unhappy customers complain, but many more feel the same way.
    • Asking for feedback consistently leads to higher satisfaction and loyalty.
    • The Respond, Recover, Repair method turns complaints into trust-building moments.
    • Listening to feedback can significantly increase retention, referrals, and revenue.
    • Positive feedback is a powerful marketing and team-building tool.
    • Businesses that actively seek feedback grow faster and stronger over time.



    Guest’s Information:


    • Learn more about Jeannie Cleaning at https://jeanniecleaning.com/
    • CBF (Cleaning Business Fundamentals) – A business coaching program that helped understand what was missing and how to build systems that actually work.

    Subscribe to True Grime Stories and be sure to click the links below to learn more and connect with us on social media for more tips and insights

    Connect with Jeannie:

    • Website: jeanniehenderson.com
    • Facebook: https://www.facebook.com/JeannieHendersonConsulting/
    • Instagram: https://www.instagram.com/jeanniehenderson
    • Linkedin: https://www.linkedin.com/in/jeanniehenderson

    House Cleaning Business, Cleaning Business Owners, Residential Cleaning, Cleaning Industry, Scaling a Cleaning Business, Cleaning Business Growth, Leadership, Mentorship, Cleaning Business Fundamentals, Cleaning For A Reason, True Grime Stories Podcast



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    31 min
  • 6: The Best of TGS Debbie Sardone
    Dec 30 2025

    This episode is part of our Best of True Grime Stories series, where we’re re-sharing some of the most loved and impactful conversations from the podcast.

    "We assume nobody really understands our unique challenges. And we're incorrect. Thankfully, there's so many ways that you can find help and you should." - Debbie Sardone

    Sign up for a FREE call with Jeannie. Click the link here: https://debbiesardone.com/coachjeannie. Ready to turn your grime story into a success story? Get a free strategy session with CBF Coach Jeannie Henderson and learn about how Cleaning Business Fundamentals will give you the proven strategies you need to grow a thriving, profitable cleaning business.

    Episode Summary: In this episode, we sit down with the inspirational Debbie Sardone to discuss the power of confidence and community in growing a successful cleaning business. Debbie shares how being "three feet from gold" applied to her cleaning business in the early days and to cleaning business owners who may feel stuck or on the verge of giving up. She talks about her personal journey, the importance of building a supportive community, and how taking action, even when it's uncomfortable, can lead to explosive business growth. Learn how to harness the confidence to push through challenges and embrace the support of others who understand your unique struggles as a cleaning business owner.

    Key Topics:

    • Finding the confidence to grow your cleaning business
    • The power of community in business success
    • Strategies for getting unstuck and moving forward
    • Overcoming obstacles with the right mindset
    • Why persistence is key in the cleaning industry

    Guest’s Information:

    • Cleaning Business Fundamentals (CBF): A program that has helped countless cleaning business owners scale and succeed. Strategies for improving business systems and team management.
    • Learn more at https://debbiesardone.com

    Take Action: Ready to turn your grime story into a success story? Visit https://debbiesardone.com/coachjeannie to get a free strategy session with CBF Coach Jeannie Henderson and learn about how Cleaning Business Fundamentals will give you the proven strategies you need to grow a thriving, profitable cleaning business. Subscribe to True Grime Stories and be sure to click the links below to learn more and connect with us on social media for more tips and insights

    Follow Us:

    • Website: jeanniehenderson.com
    • Facebook: https://www.facebook.com/JeannieHendersonConsulting/
    • Instagram: https://www.instagram.com/jeanniehenderson
    • Linkedin: https://www.linkedin.com/in/jeanniehenderson
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    55 min
  • 5: EKaren Marquardt on Losing—and Finding—Her WHY to Save Her Business
    Dec 16 2025

    “When your heart isn't in it, then bad things start to happen” - Karen Marquardt

    Sign up for a FREE call with Jeannie. Click the link here: https://debbiesardone.com/coachjeannie. Ready to turn your grime story into a success story? Get a free strategy session with CBF Coach Jeannie Henderson and learn about how Cleaning Business Fundamentals will give you the proven strategies you need to grow a thriving, profitable cleaning business.

    Episode Summary:

    In this episode of True Grime Stories, I had the privilege of talking with Karen Marquardt, owner of Simply Tidy Cleaning in Minnesota. Our conversation was powerful, emotional, and deeply inspiring.

    Karen shared the real story behind her journey — raising children with special needs, supporting her husband through multiple surgeries, and building her cleaning business from the ground up. For years, she pushed forward with dedication, but eventually she realized something had changed: she had lost her passion and her “WHY.”

    As she opened up about this season of disconnect, I could feel how heavy that experience had been. But what moved me most was how she found her way back — through reflection, prayer, honesty with herself, and a willingness to rebuild from the inside out. When Karen reconnected with her original mission to make a difference in the lives of individuals with disabilities, everything shifted.

    Her team became stronger. Accountability improved. Joy came back. And with renewed purpose, her company experienced incredible growth — nearly 50% in just six months.

    Karen’s story is a beautiful reminder that when we lead with heart and stay rooted in our WHY, both our business and our lives transform. I left this interview inspired, and I know our audience will feel the same.

    KEY TAKEAWAYS

    Reconnecting with your WHY can change everything.

    Hearing Karen rediscover the heart behind her business reminded me how powerful purpose is in shaping our daily decisions and long-term growth.

    You can’t pour from an empty cup.

    Karen’s years of pushing through without pause showed how burnout can quietly steal joy — and how important it is to stop, breathe, and realign.

    Honesty with yourself creates space for new growth.

    Karen’s willingness to admit she had lost her passion became the starting point for her comeback.

    Accountability brings confidence back into your team.

    Once she reconnected with her mission, Karen began holding stronger boundaries, improving communication, and setting clear expectations — and her team rose with her.

    Leading with heart builds a business people want to be part of.

    Her renewed passion not only strengthened her culture but also contributed to nearly 50% growth in six months.

    Your story — even the difficult chapters — can fuel someone else’s hope.

    Karen’s openness reminded me that vulnerability is a gift to every business owner who feels lost or unsure.

    Guest’s Information:

    • Learn more about Simply Tidy Cleaning at https://www.simplytidyclean.com/
    • CBF (Cleaning Business Fundamentals) – A business coaching program that helped understand what was missing and how to build systems that actually work.

    Subscribe to True Grime Stories and be sure to click the links below to learn more and connect with us on social media for more tips and insights

    Connect with Jeannie:

    • Website: jeanniehenderson.com
    • Facebook: https://www.facebook.com/JeannieHendersonConsulting/
    • Instagram: https://www.instagram.com/jeanniehenderson
    • Linkedin: https://www.linkedin.com/in/jeanniehenderson


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    26 min
  • 4: Eric & Debbie Emms Reveal How Couples Can Thrive in Love and Business
    Dec 2 2025
    “Your marriage always comes first. You always have to put your other person as a priority”. - Debbie Emms “You gotta take one rung of the ladder at a time, but you have to keep moving forward. You have to take action”. - Eric Emms Sign up for a FREE call with Jeannie. Click the link here: https://debbiesardone.com/coachjeannie. Ready to turn your grime story into a success story? Get a free strategy session with CBF Coach Jeannie Henderson and learn about how Cleaning Business Fundamentals will give you the proven strategies you need to grow a thriving, profitable cleaning business. Episode Summary: In this inspiring episode of True Grime Stories, I sit down with husband-and-wife team Eric and Debbie Emms, who share what it’s really like to build, run, and grow a cleaning business together. From navigating role clarity to balancing marriage and work, Eric and Debbie reveal how they turned partnership into their greatest business advantage. They open up about the realities of running a company with your spouse — the challenges, communication hurdles, and unexpected benefits — and how aligning strengths transformed both their relationship and business. Their story shows that when two people share a vision, a mission, and a marriage, the business can grow stronger than ever. ⭐ KEY TAKEAWAYS 1. Working With Your Spouse Is a Strength — If You Build It Intentionally Eric and Debbie explain how clear expectations and defined roles reduce conflict and increase productivity. 2. Communication Is the Foundation They share how open, honest communication prevents misunderstandings and keeps both marriage and business healthy. 3. Play to Each Other’s Strengths Success comes from dividing responsibilities based on natural skills, not preference or convenience. 4. Personal Growth Fuels Business Growth The Emms highlight how working together forced them to grow individually, which strengthened their leadership. 5. Your Marriage Can Become a Business Superpower Trust, shared vision, and loyalty create a strong foundation — allowing the business to weather challenges more smoothly. 6. Boundaries Matter They reveal how setting limits between “work time” and “life time” protects their relationship while keeping the business efficient. Guest’s Information: Join The Couples Blueprint at https://us06web.zoom.us/meeting/register/Vnq1s_u4TiOieet6vjlU-Q#/registrationLearn more about Rise and Shine Cleaning Service at https://shine-this.com/Facebook: https://www.facebook.com/eric.emms.976376 https://www.facebook.com/debbie.emms.2025CBF (Cleaning Business Fundamentals) – A business coaching program that helped understand what was missing and how to build systems that actually work. Subscribe to True Grime Stories and be sure to click the links below to learn more and connect with us on social media for more tips and insights Connect with Jeannie: Website: jeanniehenderson.comFacebook: https://www.facebook.com/JeannieHendersonConsulting/Instagram: https://www.instagram.com/jeanniehendersonLinkedin: https://www.linkedin.com/in/jeanniehenderson Keywords: House Cleaning Business, Cleaning Business Owners, Residential Cleaning, Cleaning Industry, Scaling a Cleaning Business, Cleaning Business Growth, Leadership, Mentorship, AI Marketing, SEO for Cleaners, Team Building, Podcast, True Grime Stories Podcast
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    46 min
  • 3: My Top 10 Takeaways from Interviewing 52 Cleaning Business Owners
    Nov 18 2025

    “Every successful business has a grime story — it’s how you rise from it that counts.” - Jeannie Henderson


    Sign up for a FREE call with Jeannie. Click the link here: https://debbiesardone.com/coachjeannie. Ready to turn your grime story into a success story? Get a free strategy session with CBF Coach Jeannie Henderson and learn about how Cleaning Business Fundamentals will give you the proven strategies you need to grow a thriving, profitable cleaning business.


    Episode Summary:

    After interviewing 52 cleaning business owners from across the country, I’ve had the chance to reflect on the 10 biggest lessons I’ve learned from their incredible journeys. From shifting my mindset and letting go of control to building strong systems, pricing correctly, and trusting my team — I discovered the common threads that transform everyday cleaning businesses into thriving, scalable enterprises.

    In this special episode, I share the most powerful takeaways that every cleaning entrepreneur can relate to — whether you’re just starting out or scaling to the next level. Tune in to hear how these lessons can help you clean up your business, reclaim your freedom, and fall back in love with your purpose.

    🧩 Key Topics & Takeaways

    • Mindset Matters: Success starts with what you believe about yourself.
    • Letting Go to Grow: Why releasing control opens the door to expansion.
    • Systems = Sanity: How clear processes turn chaos into calm.
    • Your Team Is Your Superpower: Investing in people builds long-term success.
    • Know Your Numbers: Financial clarity creates freedom and profit.
    • Price for Profit: Charging what you’re worth changes everything.
    • Delegation Is Your Lifeline: Stop doing it all — start leading.
    • Coaching & Community: Why you can’t grow alone.
    • Your Grime Story Matters: Struggles are what shape real success.
    • No One-Size-Fits-All: Build a business that works for you.

    Guest’s Information:

    • Learn more about Jeannie Henderson Consulting at https://www.facebook.com/JeannieHendersonConsulting
    • Learn more about Jeannie Cleaning at https://jeanniecleaning.com/
    • CBF (Cleaning Business Fundamentals) – A business coaching program that helped understand what was missing and how to build systems that actually work.

    Subscribe to True Grime Stories and be sure to click the links below to learn more and connect with us on social media for more tips and insights

    Connect with Jeannie:

    • Website: jeanniehenderson.com
    • Facebook: https://www.facebook.com/JeannieHendersonConsulting/
    • Instagram: https://www.instagram.com/jeanniehenderson
    • Linkedin: https://www.linkedin.com/in/jeanniehenderson
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    29 min
  • 2: Leanna Whyte: Flipping the Switch on Fear and Finding Growth Strategies
    Nov 4 2025

    “One of my flaws, I compare myself to others… When can I be there? Why, why am I not there yet?”- Leanna Whyte


    Sign up for a FREE call with Jeannie. Click the link here: https://debbiesardone.com/coachjeannie. Ready to turn your grime story into a success story? Get a free strategy session with CBF Coach Jeannie Henderson and learn about how Cleaning Business Fundamentals will give you the proven strategies you need to grow a thriving, profitable cleaning business.

    Episode Summary:

    In this episode of True Grime Stories, I sit down with Leanna Whyte, owner of Sparkling Green Cleaning Services , who shares her journey of overcoming fear, self-doubt, and comparison to build the thriving business she has today. Leanna opens up about the mindset shifts that helped her stop letting fear hold her back—from stepping into leadership with confidence to learning that growth starts when you take brave action despite uncertainty.

    Through her story, listeners will discover how faith, courage, and personal growth can transform not just a business, but the person behind it. Leanna’s message is a powerful reminder that success doesn’t come from avoiding fear—it comes from moving forward through it.

    💡 Key Topics

    • Overcoming fear and self-doubt as a business owner
    • Turning challenges into opportunities for personal growth
    • The importance of faith and mindset in business success
    • How comparison can stall growth—and how to rise above it
    • Building confidence and courage through daily actions
    • Shifting from fear-based decisions to empowered leadership
    • Finding peace and purpose in your entrepreneurial journey

    Guest’s Information:

    • Learn more about Sparkling Green Cleaning Services at www.sparklinggreen.ca
    • CBF (Cleaning Business Fundamentals) – A business coaching program that helped understand what was missing and how to build systems that actually work.

    Subscribe to True Grime Stories and be sure to click the links below to learn more and connect with us on social media for more tips and insights

    Connect with Jeannie:

    • Website: jeanniehenderson.com
    • Facebook: https://www.facebook.com/JeannieHendersonConsulting/
    • Instagram: https://www.instagram.com/jeanniehenderson
    • Linkedin: https://www.linkedin.com/in/jeanniehenderson

    House Cleaning Business, Cleaning Business Owners, Residential Cleaning, Cleaning Industry, Scaling a Cleaning Business, Cleaning Business Growth, Leadership, Mentorship, AI Marketing, SEO for Cleaners, Team Building, Podcast, True Grime Stories Podcast

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    53 min
  • 1: How Focusing on One System Helped Matt Bohner Scale Fast
    Oct 28 2025

    “Adjust your mindset, be more positive every day.” - Matt Bohner

    Sign up for a FREE call with Jeannie. Click the link here: https://debbiesardone.com/coachjeannie. Ready to turn your grime story into a success story? Get a free strategy session with CBF Coach Jeannie Henderson and learn about how Cleaning Business Fundamentals will give you the proven strategies you need to grow a thriving, profitable cleaning business.

    Episode Summary:

    In this inspiring episode of True Grime Stories, host Jeannie Henderson sits down with Matt Bohner, owner of Magic Matt’s Cleaning in Ames, Iowa. From Air Force veteran to successful cleaning business owner, Matt opens up about his entrepreneurial journey, the lessons learned from chasing two coaches, and how choosing the right mentorship and staying positive transformed his business.

    Matt shares how focusing on one system, tracking the right numbers, and cultivating a winning mindset doubled his company’s growth in just a year. His story is a reminder that success often comes from clarity, consistency, and community—and that positivity can turn any setback into momentum.

    💡 Key Topics

    • Finding your entrepreneurial path after burnout and uncertainty
    • Choosing the right coach and avoiding the “two rabbits” trap
    • How numbers and systems drive real business growth
    • The impact of CBF (Cleaning Business Fundamentals) on scaling successfully
    • Staying positive and leading with purpose through challenges
    • The power of community and peer accountability in business growth
    • Giving back through Cleaning for a Reason and building meaning into your brand
    • Developing leadership habits that inspire team loyalty and client trust

    Guest’s Information:

    • Learn more about Magic Matt's Cleaning at magicmattscleaning.com
    • Learn more about pet waste removal services at iowapoofighters.com
    • CBF (Cleaning Business Fundamentals) – A business coaching program that helped understand what was missing and how to build systems that actually work.

    Subscribe to True Grime Stories and be sure to click the links below to learn more and connect with us on social media for more tips and insights

    Connect with Jeannie:

    • Website: jeanniehenderson.com
    • Facebook: https://www.facebook.com/JeannieHendersonConsulting/
    • Instagram: https://www.instagram.com/jeanniehenderson
    • Linkedin: https://www.linkedin.com/in/jeanniehenderson
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    39 min
  • 52: Stop Undervaluing Yourself: Ashley Bender on Pricing for Profits
    Oct 21 2025

    “Getting the right people in the right seats was really important, and that starts with your mission and your vision.” - Ashley Bender


    Sign up for a FREE call with Jeannie. Click the link here: https://debbiesardone.com/coachjeannie. Ready to turn your grime story into a success story? Get a free strategy session with CBF Coach Jeannie Henderson and learn about how Cleaning Business Fundamentals will give you the proven strategies you need to grow a thriving, profitable cleaning business.

    Episode Summary:

    In this episode of True Grime Stories, Jeannie talks with Ashley Bender about one of the biggest game-changers in the cleaning industry — pricing for profit. Ashley shares her journey from undercharging out of fear to confidently setting prices that reflect the true value of her service and drive sustainable growth.

    She explains the mindset shifts required to go from “just getting by” to running a healthier, more profitable business. Listeners will learn how the right pricing strategy can improve revenue, attract better clients, strengthen teams, and create a better work–life balance.

    🔑 Key Topics

    • Overcoming fear and guilt around charging your worth
    • Why pricing for profit is crucial for sustainable growth
    • The difference between being busy and being profitable
    • How to confidently communicate value to clients
    • Shifting mindset from discounting to deserving fair pay
    • Building a client base that respects and values your service
    • How fair pricing reduces burnout and creates freedom
    • Practical steps to review and adjust rates

    Guest’s Information:

    • Learn more about AMK Cleaning at AMKcleaningServices.com
    • Instagram: https://www.instagram.com/amkcleaningservices/
    • Facebook: www.facebook.com/amkcleaningservices
    • Tiktok: https://www.tiktok.com/@amkcleaningservices
    • CBF (Cleaning Business Fundamentals) – A business coaching program that helped understand what was missing and how to build systems that actually work.

    Subscribe to True Grime Stories and be sure to click the links below to learn more and connect with us on social media for more tips and insights

    Connect with Jeannie:

    • Website: jeanniehenderson.com
    • Facebook: https://www.facebook.com/JeannieHendersonConsulting/
    • Instagram: https://www.instagram.com/jeanniehenderson
    • Linkedin: https://www.linkedin.com/in/jeanniehenderson


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    40 min