Épisodes

  • From Spoke to Hub: Derek Drockelman on Data's New Role
    Sep 17 2025

    In this episode, guest Derek Drockelman unpacks a shift that's reshaping the way nonprofits think about data. Where applications once sat at the center, holding and guarding information, data platforms are now emerging as the true hub—enabling organizations to break down data silos and put data to work.

    We discuss how treating data as a core asset can deepen constituent relationships, surface powerful insights, and drive meaningful growth. If you're ready to unlock the potential of your data, this episode offers an accessible starting point.

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    31 min
  • Rise of the AI Agents with Rubin Singh and Ryan Ozimek
    May 17 2025

    AI agents are making waves in the tech world, with companies like Microsoft and Salesforce leading the charge. But what exactly are AI agents, and how can your organization leverage them effectively?

    Join Ryan Ozimek and Rubin Singh in this insightful episode as they explain the fundamentals of AI agents and their potential applications in nonprofit, foundation, and association spaces. From enhancing customer service experiences to streamlining operations, you'll learn how these tools are poised to transform the way organizations function.

    You'll also gain practical advice on what to consider when exploring AI agents for your organization and how to approach their implementation with confidence.

    Whether you're a seasoned Chief Information Officer or exploring tech solutions for the first time, this episode provides a clear, jargon-free overview to help you stay ahead of the curve.

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    51 min
  • Change Management with Heather Ritchie
    Dec 20 2024

    This episode brings an expert in change management, Heather Ritchie, to talk about skills. But, skills are more than a set of things you've learned. Skills are what your team, and your organization, need to work together and thrive.

    Heather is an expert with a long career of curiosity about teams: how do we work together as humans? What are the ways to manage human change for nonprofit teams to make IT projects more successful? And how can a team of people who care about their nonprofit and its mission strategize the skills they need to acquire or improve to increase their organization's ability to achieve mission?

    Can you execute a change management strategy without learning your teams' skills, interests, and where they can grow into the new tech space you are creating? And do you have the trust on your team to do a skills matrix exercise in good faith? Heather discusses ways to create safety for your staff to be candid, honest, and vulnerable and build the team they want. Do you need a skilled facilitator? Do you structure the skills mapping exercise one-on-one or as a group project?

    In this conversation, Kyle learns Heather's approach to change management and skill mapping.

    Heather is a consultant with Build Consulting and has over two decades of experience in the field. She has led change management efforts in nonprofit, academic and corporate sectors, serving in a variety of roles from senior leadership to educator, coach and consultant. Heather brings a passion for connecting social purpose with the strategy, tools and technology to make the world a better place – on budget, on time, and for measurable impact.

    Our podcast is designed for audiences with varied experiences with technology. In this conversation with Heather Ritchie learn the role of skills in change management and strategies to motivate your teams to develop the skills they - and your nonprofit - need.

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    24 min
  • Nonprofit Data and Strategy with Taj Carson
    Jul 19 2024

    This time on Transforming Nonprofits, Kyle catches up with Taj Carson to geek out on data. What does data mean for information strategy, technology, and the nonprofits of tomorrow? The topic of data is only becoming more and more important, but for so many nonprofits it can be an elusive topic. How are nonprofits making meaningful strides in data?

    Data has always been important – from monitoring and evaluation to getting an annual report right. With the increasing availability of AI, data is more important than ever.

    In this conversation, we learn Taj's approach to data for nonprofits, her thoughts on the impact of technology and how she thinks good data helps nonprofits choose technology in the future.

    Taj Carson is the CEO and Founder of Inciter. Inciter maps data, integrates data systems, and automates data processes. The outcome? Beautifully designed, accurate reports. Effortlessly. Inciter is essentially a Managed Services Provider (MSP) for your data, supporting nonprofits across the many systems they use, regardless of what those systems are.

    Our Fireside Chats are designed for audiences with varied experiences with technology. In this Fireside Chat with Taj Carson on nonprofit data and strategy, learn data basics, how Artificial Intelligence (AI) is changing the value of your data to your own nonprofit and to your community and the sector, and how to harness your data to make strategic decisions.

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    48 min
  • Microsoft's Vision for AI with Ryan Ozimek and Watt Hamlett
    Apr 26 2024

    This episode features Watt Hamlett and Ryan Ozimek. With Kyle Haines, they all were invited to attend the inaugural Microsoft Global Leaders Summit. Kyle has known Watt and Ryan for a long time, so they seemed like a logical pair to bring their perspective around what was learned at the conference from Microsoft and its vision for Artificial Intelligence.

    They also got to hear from the nonprofit sector and learn how nonprofits are engaging and using AI in their work.

    Probably most exciting, Trevor Noah was the guest speaker, and they learned that he is not only an amazing comedian and satirist, but an amazing philanthropist and knows his way around technology.



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    39 min
  • AI Ambush with Johan Hammerstrom
    Dec 22 2023

    Johan joins Transforming Nonprofits without the benefit of knowing the topic in advance. I ambush him with a wide ranging, and often controversial, topic: AI. This episode is all about AI and how it is impacting our working and personal lives now, particularly if you work at a nonprofit and you are trying to figure out where to invest in AI tools, and where to wait for the technology to develop further. Kyle Haines and guest Johan Hamerstrom discuss fear of missing out, where to be cautious, and where to test-drive AI before taking the plunge. They discuss Microsoft's Copilot at length as an AI application that everyone using Microsoft products will eventually see integrate across the Microsoft Office.

    Johan is CEO of Community IT Innovators, an MSP providing outsourced IT support exclusively to nonprofits. Community IT and Build Consulting have a long history of partnership and have worked with many of the same clients over the years. Kyle and Johan also go way back. Sometimes those conversations between colleagues and friends of longstanding are the best kind to listen in on, and this discussion explores questions and cautions that these experts have about this "wild west" phase of AI we are living through now as the technology sorts itself into products and services. They also touch on the ways different generations interact with knowledge, and the way our algorithms can make echo chambers out of the media we consume.

    Our Fireside Chats are designed for audiences with varied experiences with technology. In this Fireside Chat with Johan Hammerstrom on AI, learn more about leading nonprofits by understanding new technologies as they emerge, and how those new tools can fit your use case.

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    37 min
  • Fireside Chat: Katie McFadden and Ryan Ozimek on Dreamforce
    Sep 22 2023

    In this episode, Kyle Haines from Build Consulting catches up with Katie McFadden from Common Voyage and Ryan Ozimek from Picnet/Soapbox Engage after the Dreamforce conference from Salesforce, to learn their impressions and what they will be looking for in the next few years from Salesforce for nonprofits.

    This conversation centers on integrating Salesforce into the way nonprofits work, and integrating Salesforce into the activities that are driving their nonprofit impact.

    Our Fireside Chats are designed for audiences with varied experiences with technology. In this Fireside Chat with Katie McFadden and Ryan Ozimek on Dreamforce, learn more about what nonprofits can expect from Salesforce, and how Salesforce integrated with your organization can be transformative.

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    22 min
  • Fireside Chat: Miriam Dicks on Culture
    Jul 21 2023
    47 min