In this replay episode, I sit down with Alex Nottingham, JD, MBA—CEO and founder of All-Star Dental Academy. Alex shares his unique journey from law and business into the dental world, where he helped turn around a struggling dental practice and went on to create a top-tier training academy focused on front office excellence. We talk about the challenges facing dentists today and the power of phone skills, team training, and strong leadership in building a thriving practice.

Alex introduces his proven Business Growth Formula and explains why consistent systems, call tracking, and performance metrics are essential for long-term success. He walks us through the Great Call Process, highlighting the most common pitfalls dental teams face when handling new patient calls—and how to fix them. Whether it's about when to start training, how to implement systems effectively, or how to maintain professional standards, Alex offers straightforward, actionable advice every dentist can use.

If you're a dentist looking to improve your team’s performance, increase new patient conversions, and create a strategic vision for your practice, this episode is a must-listen. Alex’s insights are timeless, practical, and backed by real-world results. Tune in to learn how to elevate your patient experience and lead your practice with greater confidence.

What you'll hear in this episode:

[00:00] Introduction to Alex Nottingham

[02:00] Journey into the Dental Industry

[03:40] Turning Around a Dental Practice

[05:35] Founding All-star Dental Academy

[06:35] Challenges in the Dental Industry

[08:10] Importance of Phone Skills and Training

[11:50]Business Growth Formula

[12:50] Effective Training and Implementation

[19:15] Maintaining Professional Standards

[20:55] Leadership Challenges in Dental Practices

[22:00] The Importance of Call Tracking and Metrics

[24:55] Common Pitfalls in Handling New Patient Calls

[26:25] The Great Call Process: Steps to Success

[28:55] When to Start Training for Dental Practices

[31:20] The Value of Strategic Systems and Vision

Learn more about All Star Dental Academy: https://allstardentalacademy.com/

Connect with Alex Nottingham LinkedIn: linkedin.com/in/ahnottingham/

Check out the original episode: https://www.youtube.com/watch?v=pLRr-di0J_0

Learn more about Tooth and Coin's services: https://www.toothandcoin.com/

Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics

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On this replay episode, I revisit my conversation with Weston Lunsford, CEO of Dental Intelligence, to explore how data is transforming the business side of dentistry. Weston shares his journey into the dental industry and how his passion for solving real-world practice management challenges led to the creation of Dental Intel—a platform designed to help dentists make smarter, data-driven decisions. We kick off by discussing the struggles many dentists face when managing the business aspects of their practices and why understanding your numbers is key to sustainable growth.

We dive into the core concepts of business intelligence in dentistry and how it can empower dental teams to take meaningful action. We also talk through the steps to effectively implement data strategies in a practice, the most important metrics to track, and how to create actionable reports that drive real change. Weston explains that data should be used not to point fingers, but to promote positive progress and foster a culture of accountability and improvement within the team.

This episode is full of practical takeaways for any dentist wanting to run a more efficient, profitable, and patient-focused practice. We cover how leveraging data impacts not only production and performance but also the quality of patient care and the overall value of your dental practice. Whether you're just getting started or ready to level up your systems, this conversation with Weston is a must-listen for dentists serious about making better business decisions.

What you'll hear in this episode:

[00:05] Introduction to Special Guest, Weston Lunsford

[01:25] Weston's Journey into the Dental Industry

[03:30] Challenges in Dental Practice Management

[04:15] The Birth of Dental Intel

[07:35] Implementing Business Intelligence in Dentistry

[11:25] The Importance of Data-Driven Decisions

[13:40] Steps to Effectively Use Data

[22:55] The Importance of Change in Dental Practices

[24:05] Using Data Positively

[25:00] Explaining Business Intelligence Tools

[26:55] The Need for Actionable Reports

[28:45] Common Metrics in Dental Practices

[34:55] The Role of Data in Improving Patient Care

[44:30] Creating Value in Dental Practices

Learn more about Dental Intel: https://www.dentalintel.com/

Connect with Weston Lunsford on LinkedIn: https://www.linkedin.com/in/weston-lunsford-a518837/

Check out the original episode: https://www.toothandcoin.com/post/increase-case-acceptance-intelligent-dental-intel

Learn more about Tooth and Coin's services: https://www.toothandcoin.com/

Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics

Follow us on Instagram: https://www.instagram.com/toothandcoin/

Follow us on X: https://x.com/ToothandCoin

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In this replay episode of the Tooth and Coin Podcast, I sit down with Jordon Comstock, the founder of Boom Cloud, to talk about a topic I know hits home for many dentists: breaking free from the chokehold of PPO insurance. Jordon shares how Boom Cloud was born out of his desire to help dental practices create predictable, recurring revenue through in-house membership plans—and why this model is so critical for long-term practice growth. From the initial frustrations dentists face with insurance to the process of building a tech platform specifically for our industry, this conversation sets the stage for what modern dental business can look like.

We dive into practical strategies for implementing successful membership programs, including how to market them effectively, stay within legal guidelines, and create systems that streamline operations. Jordon also explains how Boom Cloud’s latest features—like in-house patient financing—are helping practices close more treatment plans and improve patient loyalty. Along the way, he shares powerful real-life examples from dentists who’ve seen remarkable transformations in both revenue and patient satisfaction after reducing insurance dependence.

If you're a dentist who’s ready to regain control of your practice’s financial health and deliver better care without the insurance middleman, this episode is packed with insight. We wrap up by discussing the psychology behind membership programs and how they create a win-win for patients and providers alike. Tune in and discover how to take your practice to the next level—on your own terms.

What you'll hear in this episode:

[00:00] Introduction to Jordon Comstock

[02:30] Challenges with PPO Insurance

[03:20] Birth of Boom Cloud

[04:50] Software Development and Features

[05:25] Implementing Membership Plans

[09:55] Marketing Strategies for Success

[14:55] Regulations and Legal Considerations

[16:55] Additional Features of Boom Cloud

[17:10] In-House Patient Financing

[20:35]In-House Financing: Best Practices

[21:15] Real-Life Examples and Success Stories

[24:25] The Importance of Systems in Business

[28:30]Membership Programs: Benefits and Psychology

[30:25] Reducing Dependence on Dental Insurance

Learn more about Boom Cloud: https://boomcloudapps.com/

Connect with Jrodon Comstock on LinkedIn: https://www.linkedin.com/in/jordoncomstock/

Check out the original episode: https://www.youtube.com/watch?v=cs9lELVsoNg

Learn more about Tooth and Coin's services: https://www.toothandcoin.com/

Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics

Follow us on Instagram: https://www.instagram.com/toothandcoin/

Follow us on X: https://x.com/ToothandCoin

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On this replay episode, I had the pleasure of sitting down with Dr. Hunter Smith—a seasoned dentist, savvy entrepreneur, and multi-practice owner—to talk about his journey from new grad to leading multiple successful dental practices. If you're a dentist thinking about ownership or already running your own practice, this episode is packed with real-world insights you won’t want to miss.

We kick things off with Dr. Smith’s early career story, how he found his footing clinically, and what ultimately led him to take the leap into practice ownership. From there, we dive into the mindset shifts required to confidently step into ownership and how he navigated the steep learning curve of managing a business while delivering top-tier patient care. Dr. Smith doesn’t hold back as he shares the behind-the-scenes realities of expanding to multiple locations—including the financial, operational, and leadership challenges that came with growth.

You’ll hear firsthand the strategies he used to scale effectively, the lessons learned from his missteps, and what he wishes he’d known earlier in his journey. Dr. Smith also offers solid advice for dentists considering buying or starting a practice, and his perspective is both refreshing and highly practical.

Whether you’re on the fence about ownership or looking for ways to grow what you’ve already built, this episode is a must-listen. Tune in to learn from someone who’s been in the trenches and come out on the other side with valuable takeaways for any dentist with entrepreneurial ambitions.

What you'll hear in this episode:

[00:30] Introduction to Dr. Hunter Smith

[01:19] Dr. Smith's Early Career and First Practice

[03:20] Navigating Practice Ownership and Growth

[08:05] The Mindset of Taking on a Practice

[09:40] Expanding to Multiple Practices

[13:15] Challenges and Strategies in Practice Management

[16:30] Advice for Aspiring Practice Owners

Connect with Dr. Hunter Smith on LinkedIn: https://www.linkedin.com/in/hunter-smith-864886145

Check out the original episode: https://www.youtube.com/watch?v=tidFuvYLzLM

Learn more about Tooth and Coin's services: https://www.toothandcoin.com/

Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics

Follow us on Instagram: https://www.instagram.com/toothandcoin/

Follow us on X: https://x.com/ToothandCoin

Follow us on Facebook: https://www.facebook.com/toothandcoin/

Follow us on LinkedIn: https://www.linkedin.com/company/toothandcoin/

Follow us on TikTok: https://www.tiktok.com/@toothandcoin

In this replay of one of our popular episodes, I sit down with Andy Cleveland—widely known as the “Dental Accounts Receivable Ninja.” Andy shares how he got his start in the dental field and what led him to specialize in collections. We discuss the often-overlooked world of accounts receivable and the major financial impact it can have on dental practices. From evaluating the overall health of your receivables to pinpointing common mistakes in insurance billing, Andy offers clear, practical advice that every dentist should hear.

We dive into proven strategies for handling patient receivables more effectively, including how to improve payment processes, when to send second statements, and why customizing your communication can significantly boost patient response. Andy emphasizes the power of personalization in billing and when it’s time to escalate your approach, whether that’s through strategic phone calls or outsourcing collections. If you're struggling with 90-day overdue accounts or long-standing balances, you’ll get actionable steps to turn things around.

Lastly, we cover the importance of implementing preventive systems to avoid A/R issues before they start. Andy shares insights on optimizing internal processes to keep your receivables in check, reduce stress for your front office team, and ultimately improve your bottom line. Whether you're actively battling collections or just want to tighten up your systems, this episode is packed with value tailored specifically for dental professionals. Tune in and learn how to take control of your practice’s financial health.

What you'll hear in this episode:

[00:00] Introduction to Andy Cleveland

[01:25] Andy’s Journey into the Dental Field

[03:00] Challenges in Dental Accounts Receivable

[05:25] Evaluating Practice’s Accounts Receivable

[10:05] Common Mistakes in Insurance Receivables

[13:05] Strategies for Patient Receivables

[16:50] Improving Payment Processes

[20:55] Sending Out Second Statements

[21:20] Customizing Statements for Better Response

[23:00] Escalating Communication Strategies

[26:35] Preventive Measures for Better Collections

[34:15] Dealing with Long-Standing Receivables

[39:20] Optimizing Systems for Reduced Receivables

Connect with Andy on LinkedIn: https://www.linkedin.com/in/andygrovercleveland/

Check out the original episode:

https://www.youtube.com/watch?v=dN_7Zdui2Mk

Learn more about Tooth and Coin's services: https://www.toothandcoin.com/

Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics

Follow us on Instagram: https://www.instagram.com/toothandcoin/

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In this episode, I reshare a prior episode where I sit down with the incomparable Dr. Anissa Holmes— dental coach, and the visionary founder of Delivering WOW. Dr. Holmes is known for helping dentists fast-track their success by blending strategic marketing with exceptional patient experiences. We kick things off by diving into how dentists can leverage Facebook marketing not just to increase visibility, but to attract high-quality patients who are the right fit for your practice. Dr. Holmes shares real-world examples and easy-to-implement tactics that have helped thousands of dental professionals grow their practices with purpose.

From there, we explore how to create a unique dental experience that sets your practice apart. Dr. Holmes emphasizes the importance of aligning your entire team around a clear, inspiring vision—because when your staff is on the same page, patient care becomes exceptional and consistent. We also unpack her powerful method of reverse engineering for success—starting with your end goals and working backwards to create actionable steps that make progress feel both manageable and measurable. It's a game-changing approach for any dentist who’s ever felt stuck or overwhelmed by long-term planning.

Finally, we dive into the art of reverse goal setting and why it's a smarter, more intentional path to practice growth. Dr. Holmes explains how to break big aspirations into smaller, strategic wins that keep you motivated and your team engaged. Plus, we discuss the role of effective communication strategies in developing a thriving, drama-free culture. If you're looking to scale your dental practice, boost profitability, and build a team that's aligned and energized, this episode is full of insight you won’t want to miss. Tune in now and get ready to take notes—you’re going to walk away with real strategies you can implement immediately.


What you'll hear in this episode:
[00:35] Dr. Holmes' Recent Developments
[01:40] Delivering Wow and Facebook Marketing
[04:20]Creating a Unique Dental Experience
[13:25] Vision and Team Alignment
[15:10] Reverse Engineering for Success
[18:45] The Importance of Speed in Business
[19:05] Reverse Goal Setting for Growth
[19:45] Effective Communication Strategies


Learn more about Delivering Wow: deliveringwow.com
Connect with Anissa on LinkedIn: https://www.linkedin.com/in/anissabroussard/

Check out the original episode: https://www.youtube.com/watch?v=XNTZrUMxkwQ

Learn more about Tooth and Coin's services: https://www.toothandcoin.com/

Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics

Follow us on Instagram: https://www.instagram.com/toothandcoin/

Follow us on X: https://x.com/ToothandCoin

Follow us on Facebook: https://www.facebook.com/toothandcoin/

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Today, I am resharing one of our previous insightful episodes, where I hosted Jayme Amos, a prominent figure in the dental industry whose journey to practice ownership is nothing short of inspiring. If you’ve been considering the move from associate to owner, or if you're simply looking to elevate your career, this episode offers a wealth of knowledge that you won’t want to miss.

Jayme shares his personal story, detailing the steps he took to embrace clinical freedom and financial independence (two key pillars of success in dental practice ownership). We’ll explore the challenges of navigating associate-to-partner relationships, the importance of identifying your ideal patient, and the factors you should consider when choosing the perfect practice location. Jayme's insights are invaluable for any dentist looking to transition into ownership or refine their existing practice strategy.

This episode is a must-listen for anyone in the dental field who aspires to take their career to the next level. Jayme's journey serves as a powerful reminder that with the right mindset and strategies, you can create a practice that not only meets your professional goals but also aligns with your personal vision for success. Whether you’re just starting out or are already on your journey, this advice will provide you with the tools you need to thrive in today’s competitive dental market. Tune in for practical advice, real-world strategies, and inspiration to help you take the next step in your dental career.

What you'll hear in this episode:

[00:05] Introduction to Jamie Amos: Dental Industry Influencer

[00:15] Key Topics in Dental Practice Ownership

[02:00] Meet Jamie Amos: Background and Achievements

[04:35] The Importance of Clinical Freedom and Financial Independence

[06:50] Overcoming Fear and Taking the First Steps

[08:15] Jamie Amos' Journey into the Dental Industry

[11:40] Challenges in Associate to Partner Relationships

[17:50] Defining Your Ideal Patient and Practice Vision

[26:10] Choosing the Right Practice Location

Learn more about Ideal Practices: idealpractices.com

Connect with Jamie on LinkedIn: https://www.linkedin.com/in/jayme-amos-5a66449/

Check out the original episode: https://www.youtube.com/watch?v=Ts0f0mgYhBY

Learn more about Tooth and Coin's services: https://www.toothandcoin.com/

Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics

Follow us on Instagram: https://www.instagram.com/toothandcoin/

Follow us on X: https://x.com/ToothandCoin

Follow us on Facebook: https://www.facebook.com/toothandcoin/

Follow us on LinkedIn: https://www.linkedin.com/company/toothandcoin/

Follow us on TikTok: https://www.tiktok.com/@toothandcoin

In this special re-release, I’m excited to revisit another one of our most impactful conversations with Dr. Bill Williams—an accomplished dentist, entrepreneur, and educator whose career has inspired countless professionals in the dental field. We begin by diving into his early career and education, and how his commitment to mastering multiple disciplines led to the creation of his unique approach. Dr. Williams shares how continuous learning and a passion for excellence helped him stay ahead in an ever-changing industry.

During our conversation, Dr. Williams walks us through the challenges of relocating and building a new dental practice from scratch. He shares the marketing strategies, community engagement tactics, and operational systems that allowed him to grow quickly and efficiently. From balancing complex and routine cases to building a solid reputation, he provides valuable insight into how dentists can streamline their workflow and stay productive while scaling their practices.

We also explore Dr. Williams’ dedication to mentoring the next generation of dentists, including the powerful lessons he has taught through the Solstice Five M Master's Academy. He talks about the importance of saying “yes” to opportunities, the value of mastermind groups, and how goal setting and strategic marketing have played a key role in his long-term success. Whether you're starting fresh or looking to level up your practice, this timeless episode is packed with actionable advice and inspiration.

What you'll hear in this episode:

[00:00] Introduction of guest, Dr. Bill Williams

[01:30] How Dr. Williams Built a $5M Practice From Scratch

[03:20] The Power of Continual Learning

[04:40] Building Multiple Skills & Resilience

[07:00] Dr. Williams’ Bold Move to a New Town and Practice

[10:15] Community Involvement & Marketing to Fuel Growth

[13:00] Practice Expansion & Facility Design

[17:00] High-Production Mindset & Systems

[19:00] Staff Leadership & Goal Setting

[22:00] The Power of Mastermind Groups & Mentorship

[27:00] Closing Advice: Strategic Planning

Connect with Dr. Bill Williams on LinkedIn: https://www.linkedin.com/in/dr-bill-williams-0993491

Check out the original episode:

https://www.toothandcoin.com/post/how-to-grow-a-dental-practice-to-5-million-a-year-in-collections

Learn more about Tooth and Coin's services: https://www.toothandcoin.com/

Watch full episodes on YouTube: https://www.youtube.com/@Dentistmetrics

Follow us on Instagram: https://www.instagram.com/toothandcoin/

Follow us on X: https://x.com/ToothandCoin

Follow us on Facebook: https://www.facebook.com/toothandcoin/

Follow us on LinkedIn: https://www.linkedin.com/company/toothandcoin/

Follow us on TikTok: https://www.tiktok.com/@toothandcoin