What really changes after active shooter response training? In this episode, Mary Dexter, Facilities Manager at National Association of State Boards of Accountancy (NASBA), shares her "before and after" perspective following Defend Systems training.

Mary explains why she felt compelled to bring the training to her leadership team, and what shifted across her organization once employees experienced it. From facility walkthroughs to rapid response medical training, she discusses the practical value of preparation and why this training is about empowerment, not fear.

If you're a business leader, facilities manager, or everyday civilian wondering whether this training is worth the time, this episode offers a firsthand look at what it actually feels like to go through it, and why Mary says there's no reason not to equip people with knowledge that could save a life.

3:20 — Why this episode exists: hearing from an everyday civilian about empowerment, not fear

4:16 — Why Mary advocated to bring active shooter response training to NASBA

7:20 — Who initiates security training and why it's now viewed like disaster preparedness

12:50 — Mary's view on the time commitment

15:10 — Considering the risk of employees regularly exposed to public environments

16:39 — You never know the final trigger in a person in crisis

18:00 — Three confirmed life-saves from rapid response medical training

19:15 — No one wants to face this, but it's necessary

20:14 — Why Mary calls the training empowering, not fear-based

26:00 — Emotional investment without causing trauma

31:14 — Why laws and codes haven't caught up

32:59 — Encouraging listeners to contact elected representatives

34:49 — No reason not to empower people with life-saving knowledge

37:19 — Perishable skills and training your primitive brain

38:38 — Addressing prior trauma and offering pre-conversations with employees

41:42 — Those who trained may have to care for those who didn't

43:10 — A skillset that lasts a lifetime

In his last appearance on the podcast, Bobby Young joined us to discuss the armed security side of Covert Results. This time, he returns alongside Olivia Wilson, who leads the private investigation division, to dive into the realities of PI work—far from what movies portray. They break down what private investigation actually looks like, from hours-long surveillance and due diligence to complex civil and custody cases, and share how their team helped bring the George Jones' widow fraud case to completion through careful investigation and coordination with law enforcement.

2:35 Olivia's start at the Metro Nashville Police Academy

3:56 Olivia's role overseeing investigative work at Covert Results

5:12 Why people always ask about the "craziest" PI stories

8:20 Movie surveillance vs. real-life surveillance

10:53 A case Covert Results is especially proud of

11:35 Serving a lawsuit tied to cryptocurrency fraud involving George Jones' widow

14:30 Working with police to stop the suspect fleeing the country

17:20 A successful example of PIs and law enforcement working together

21:30 The realities of surveillance: no bathrooms, long hours, full gas tanks

26:00 More details on the George Jones' widow fraud case

27:20 Remembering Nancy Jones and her humility

30:49 The Smokin Thighs murder case

36:18 Unusual cases, including stolen pets

36:53 Child custody case involving drug activity and surveillance

41:37 Bobby's most memorable missing persons case

44:05 A cyberstalking investigation

46:20 Learn more at www.covertresults.com

Bobby Young, Founder of Covert Results, shares his journey from Metro Nashville Police to building one of the region's most trusted security and investigative firms. Bobby explains why proactive security, relentless standards, and continuous training matter, and why real protection goes far beyond simply posting a guard. From schools and churches to high-profile events, this episode dives into what sets exceptional security apart.

2:08 Bobby's background and path into armed security and investigations

3:20 Metro Nashville Police Academy; joining the 20th Judicial Drug Task Force and participating in Nashville's largest cocaine seizure

5:08 Founding Covert Results with his mother-in-law; now in year nine

10:20 Competing to rank #1 on Google for "top private investigators in Nashville"

13:08 Why real protection is more than "a person with a gun"

18:45 Overview of Covert Results' services: Event, school, church, executive, and building security (no bar security)

19:10 Why unarmed security often falls short

21:50 "If I'm signing us up for something, I'm willing to do it myself."

24:00 A story from a large event where Bobby's team acted fast

27:30 Relentlessness as a core value

29:27 Rapid growth in school security

31:35 High standards for guards: training beyond minimum qualifications

37:00 New Tennessee law requiring active shooter training for armed guards in schools and churches

39:15 Recruiting professionals committed to high standards

41:30 Contact Bobby: contact@covertresults.com