In this episode of Breakthrough Moments, I sit down with David Liddle, a pioneer in conflict resolution, to explore his journey from working in race relations to reshaping how organizations handle conflict. We dive into how he founded the TCM Group, what sparked his shift from individual mediation to institutional change, and why leadership plays a critical role in workplace culture.

David shares how organizations can move from being reactive to proactive when it comes to conflict, the importance of listening to employees, and how culture hubs can transform HR. We also touch on the surprising parallels between community conflict and workplace disputes, the real impact of unresolved tensions, and how companies can start making real change today.

If you’re interested in building a more engaged, high-performing workplace, this is an episode you won’t want to miss.

Connect with David on Linkedin: https://www.linkedin.com/in/liddledavid/

Learn more about the TCM group: https://thetcmgroup.com/

00:00 Introduction to Conflict Resolution and David Liddle

03:02 David's Journey: From Race Relations to Conflict Resolution

05:51 The Impact of Conflict in Communities and Workplaces

09:03 Transitioning from Individual Mediation to Institutional Change

11:52 Building a Business Case for Conflict Resolution

15:09 Leadership's Role in Shaping Workplace Culture

17:55 Proactive vs Reactive Conflict Management

20:50 Case Study: Transforming the London Ambulance Service

23:52 Celebrating HR Impact and Best Practices

25:50 Transforming Conflict Management in Organizations

29:45 Listening to Employees: The Key to Change

32:11 Understanding Culture Hubs

35:19 The Antidote to Traditional HR Practices

38:31 The Need for Culture Hubs in Modern Organizations

40:20 Balancing Work on vs. In the Business

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