The Owner’s Playbook: Owners first. Real problems → clear next steps.In this episode, Josh and Doug sit down with Chuck Hill and Tom Marcy to talk through what small business owners actually wrestle with day-to-day: missed calls, inconsistent follow-up, customer expectations, and the gap between “working hard” and having clear operational visibility.About the guests: Chuck and Tom are the team behind Chill AI, a group focused on practical, real-world automation—especially around handling inbound calls, capturing leads, and reducing the operational chaos that hits service businesses when the phone doesn’t get answered. Their work is grounded in the reality that customers want fast resolution and clear next steps, not extra friction. From real-world realtor experience—to AI call handling solutions.Chill AI website: https://chillai.agency/Email: info@ChillAI.agencyWebsite (The Owner’s Playbook): https://the-owners-playbook.comOur Company (Omnyra): https://go.omnyra.aiWe discuss:• Why missed calls quietly bleed revenue (especially in trades and service businesses)• The real customer expectation: quick scheduling, clear next steps, less friction• Voicemail, after-hours calls, and what owners can do about it• Turning call transcripts into operational improvements (training, scripting, consistency)• AI (artificial intelligence) adoption objections (what people worry about, and what actually matters)• Cross-industry thinking: using the same ideas in home services, real estate, and beyond• A hard question owners avoid: when did you last look at your margins?Guests• Chuck Hill• Tom MarcyFollow the seriesWebsite: https://the-owners-playbook.comSpotify: https://tinyurl.com/OwnersPlaybookLive on Twitch: / omnyra_ai All socialsDISCORD: / discord X/TWITTER: https://x.com/omnyra_aiINSTAGRAM: / omnyra_ai FACEBOOK: https://www.facebook.com/profile.php?...LINKEDIN: / omnyra YOUTUBE (Omnyra): / @omnyraai YOUTUBE (Playbook): / @ownersplaybook TIKTOK: / omnyra_ai TWITCH: / omnyra_ai SPOTIFY: https://tinyurl.com/OwnersPlaybookAbout the seriesThe Owner’s Playbook is a plain-English conversation with business owners about what’s hard right now—time sinks, staffing, cash, margins—and how to turn that into next steps you can use this week.Want to be a guest??? - https://the-owners-playbook.com/be-a-...DisclaimerFor information only; not legal, tax, or financial advice.#OwnersPlaybook #SmallBusiness #Trades #HomeServices #Operations #CustomerExperience #AI #TechInBusiness #ProcessImprovement #Leadership #Margins #BusinessSystems
Afficher plus
Afficher moins
1 h et 7 min