What does luxury truly mean when your business is built on trust, precision, and human connection?
In this episode of The Nick Fong Podcast, Nick Fong sits down with Karla Casillas, founder of Karla Casillas & Co., a leading force in the luxury wedding and events industry in Los Cabos. With more than three decades of experience, Karla shares the real story behind building one of Mexico’s most respected luxury service brands.
This conversation goes beyond destination weddings.
Karla talks openly about entrepreneurship, burnout, leadership, mistakes that shaped her career, and why communication—not trends—is the foundation of true luxury. She explains how luxury clients think, why personalization matters more than aesthetics, and what it takes to scale a high-touch business without losing its soul.
The episode also explores the emotional parallels between luxury weddings, real estate, and life decisions, as well as Karla’s motivation for launching her own podcast, “The Choice,” a platform focused on stories of success, struggle, and personal growth.
This episode is ideal for listeners interested in:
Luxury weddings in Los Cabos and destination events
Entrepreneurship and leadership in premium service industries
Building legacy brands based on trust and excellence
The human side of success, burnout, and resilience
If you’re an entrepreneur, creative professional, or business owner operating in a luxury market, this episode offers grounded insight from real-world experience.
00:00 – Introduction
02:10 – Finding Her Path in Weddings
05:30 – Building a Brand in Los Cabos
08:40 – The Evolution of Luxury Weddings
12:00 – Burnout and the Cost of Excellence
16:20 – Scaling, Teams, and Letting Go
19:40 – What Luxury Really Means
23:10 – Emotional vs Financial Investment
26:30 – Trends, Personalization, and Timelessness
30:00 – Common Mistakes Clients Make
33:20 – Launching “The Choice” Podcast
36:30 – The Loneliness of Entrepreneurship
39:40 – Communication as a Life Skill
43:20 – Failure, Trust, and Leadership Lessons
47:30 – Mentorship and Industry Reality
51:00 – Why Weddings Matter to Cabo
53:00 – Final Reflections