In this insightful episode, Jay Lynn explores the critical role of leadership congruence in building sustainable, high-performing behavioral health practices. With over 18 years of experience in healthcare administration and executive leadership, she shares hard-earned wisdom on aligning your vision, strategy, and operations to lead with integrity—and get results.

You’ll hear real-life stories that bring these concepts to life, including:

• A crisis call management scenario that highlights the importance of clear protocols and confident decision-making
• An inspiring account of advocating for an intern facing financial hardship, showing how congruent leadership supports employee wellness and trust

From hiring practices and policy development to operational bottlenecks and communication systems, Jay Lynn unpacks how congruence at every level of leadership drives better team dynamics, stronger patient outcomes, and lasting growth.

✨ Key Takeaways:

• How to assess and align your SOPs for clarity and cohesion
• The impact of phone system inefficiencies on care delivery
• Steps to remove internal barriers and lead from a proactive—not reactive—stance
• Why congruent leadership builds trust, boosts morale, and reduces burnout

💡 Bonus Insight: Discover the Emotional Reactivity Cost (ERC) Calculator—a powerful new tool that helps leaders quantify the hidden costs of misaligned staffing and reactive decisions made in “survival mode.”

📢 Take Action:

• Audit your leadership approach and operational alignment
• Subscribe to the From Clinician to Entrepreneur newsletter on LinkedIn
• Explore consulting support at www.jlwmedicalmh.org

Whether you're in the trenches of private practice or preparing for strategic expansion, this episode equips you to lead with clarity, consistency, and confidence.

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Alright, listeners, let's dive into some crucial questions for your practice.

1. How are you currently measuring success in your sales acquisition strategy?
2. How often are you reviewing and adjusting your sales strategies?
3. How can you gather feedback and utilize this information to improve your services and referral strategies?
4. What types of referral sources should you focus on in the next quarter?
5. Are you marketing to your ideal client?

These questions are vital as you begin to develop a winning sales strategy. Consider what you've been doing and what you need to do differently. In Hosea 4:6 (KJV), God says, "My people are destroyed for lack of knowledge: because thou hast rejected knowledge, I will also reject thee." As a faith-based entrepreneur, I know that God designed your business specifically for you to fulfill His mission, and He has a plan for you to do just that.

Many of you have asked God to help you expand your business, and He has sent professionals like Kelly Saunders, Javonte Culbreath, Naitasia Henesey, and Jessica Lynne to support your entrepreneurial journey. However, you may struggle with the idea of investing in those who are the answers to your prayers.

Consider this: The Israelites wandered the desert for 40 years because they doubted God's promise of a land filled with abundance. Their doubt led to delayed access to the promise. The good news is that you don't have to repeat history. You can choose to embrace the opportunity to achieve the lifestyle of abundance God has planned for you. In this episode, Kelly teaches us the importance of getting out of our own way, relinquishing control, and trusting those with the skills and experience to help us reach our goals. More importantly, she shares the foundational principles of sales psychology and how to truly connect with the people who are waiting to meet you.

With over 23 years of experience in automotive sales, Kelly brings a wealth of knowledge to the stage, and we are incredibly honored to have her with us. To learn more about our upcoming programs or even to start the process of securing your seat we encourage you to visits us ion the web at www.jlwmedicalmh.org.

Until next time folks.

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Contracts are legal agreements between parties that outline obligations, responsibilities, and terms of engagement. Legal compliance in contracts ensures that all parties adhere to local, national, and international laws, regulations, and standards applicable to their industry or jurisdiction. Failure to comply with these legal requirements can result in various risks, including legal penalties, financial liabilities, damaged reputation, and loss of business opportunities. In this episode, we interview Naitasia (Nay-Taas-Cee-Ah) V. Hensey, Esq., of Boston, Massachusetts, where we delve into the importance of working with an attorney to develop your contracts and ensure you are protecting your business. Consider this as you delve into this new episode: Is it worth risking litigation in your practice and potentially having it shut down because you're not a lawyer qualified in these critical areas? Is it worth $150 a day? There is no amount of money worth losing my business because of pride and insistence on doing it myself, when I could have easily paid someone more qualified to handle it for me.

Naitasia V. Henesy, esq.

LinkedIn: https://www.linkedin.com/in/naitasiahensey

Website: linktr.ee/woclegaldiaries

Email: henseynv@gmail.com

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