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The Happy Customer Channel

The Happy Customer Channel

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 YouTube and Podcast series around providing excellent customer service to any industry.© 2026 The Happy Customer Channel Direction Economie Management Management et direction
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    • EP. 98 - The Overlooked Greats | Sam Zemurray, Red McCombs, and Brad Jacobs

      EP. 98 - The Overlooked Greats | Sam Zemurray, Red McCombs, and Brad Jacobs
      Jan 29 2026

      Along the way, we compare their careers to NFL quarterbacks who stacked wins without the spotlight.

      This episode is for builders who believe in winning without applause.
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      11 min
    • EP. 97 - Grant Miller | Miami's Pulse: News and Narratives

      EP. 97 - Grant Miller | Miami's Pulse: News and Narratives
      Jan 15 2026
      Grant breaks down the origins of Miami Community Newspapers (a family business 43+ years in the making), why community journalism still matters, and how local media can spotlight the people and small businesses that big outlets miss. We talk about the city’s explosion of growth—from FIFA, F1, and the World Baseball Classic bringing in global dollars, to the real challenges locals feel around affordable housing, public schools, and small business regulations. Plus: Grant’s wild backstory importing exotic animals in Guyana, his decades of coaching youth sports, the culture of Christopher Columbus High School, and a legendary detour into Arbetter’s Hot Dogs “Hall of Fame” talk (yes, the Jose Canseco rumor comes up). We even take live audience questions—including how much Grant still benches. If you love Miami history, local business, community stories, and the real conversations happening behind the scenes—this one’s for you.
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      50 min
    • EP. 96 - Jose Alvarado | The CX North Star

      EP. 96 - Jose Alvarado | The CX North Star
      Jan 6 2026
      Jose breaks down why outsourcing can enhance a brand (not dilute it), how he filters decisions through core values, and why many organizations are rushing into AI without fixing the fundamentals. We also dig into the future of CX: the right blend of human + AI, the shift toward behavioral metrics, and the timeless truth that trust is the currency. Key takeaway? Empathy and simplicity create loyalty.
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      30 min
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