Imagine ERP systems that spot cyber threats before they strike, using AI to predict outages and banish reactive support forever. How close are we to invisible, proactive defense that keeps businesses unbreakable? Dive into the future where data and smarts outpace chaos.

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In this compelling episode of the Future of ERP podcast, SAP's Jens Bernotat, head of strategy, portfolio, and ecosystem management for SAP Support, shares transformative insights on evolving ERP customer support. He outlines a future where support becomes invisible through prevention, hyper-proactive with deep customer data insights, and accelerated by AI-driven recommendations. Jens emphasizes data's starring role in pattern detection via AI analytics, addresses change management for teams shifting from routine tickets to complex missions and AI curation, and reveals key KPIs like customer effort scores and health metrics. Practical advice includes starting with quick-win AI use cases, fostering team experimentation, and crafting transformation roadmaps.

Listen now and rethink what ERP can do for your organization!

⁠⁠⁠⁠Download Episode Transcript⁠⁠⁠⁠

Useful Links:

⁠SAP Cloud ERP⁠

Follow Us on Social Media!

SAP S/4HANA Cloud ERP: LinkedIn

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Guest: Jens Bernotat, Head of Strategy, Portfolio and Ecosystem Management, SAP Customer Support at SAP

Jens joined SAP in 2007 as Vice President in the Corporate Strategy Group. Here, he has guided high impact programs with a focus on maintenance and support strategy, portfolio and commercial design. From 2011, Jens was driving strategy for Maintenance Go-To-Market, where he designed commercial transformation programs to the Cloud and new support offerings.

Since 2017, Jens is driving SAP's maintenance and support strategy, orchestrating maintenance phases, end dates and the portfolio of support offerings. Jens also leads Ecosystem management, defining the setup of how partners deliver support to our customers.

Host 1: Richard Howells, SAP

Richard Howells has been working in the Supply Chain Management and Manufacturing space for over 30 years. He is responsible for driving the thought leadership and awareness of SAP’s ERP, Finance, and Supply Chain solutions and is an active writer, podcaster, and thought leader on the topics of supply chain, Industry 4.0, digitization, and sustainability.

Follow Richard Howell on ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠ and ⁠⁠⁠⁠X⁠⁠⁠⁠

Host 2: Oyku Ilgar, SAP

Oyku Ilgar is a marketer and thought leader specializing in SAP’s digital supply chain and ERP solutions since 2017. As a marketer, blogger, and podcaster, she creates engaging content that highlights innovative SAP technologies and explores key topics including business trends, AI, Industry 4.0, and sustainability.

She holds dual bachelor’s degrees in Finance & Accounting and English Translation, along with a master’s degree in Business Administration and Foreign Trade, specializing in marketing. With her background in digital transformation, Oyku communicates technology trends and industry insights to help professionals navigate the evolving business landscape.

Oyku’s ⁠LinkedIn⁠ and ⁠SAP Community⁠

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Key Topics: ERP support, proactive support, AI analytics, customer health, data patterns, change management, Black Friday uptime, support automation, ERP transformation, cyber prevention

Can your ERP really turn sustainability from a reporting headache into a competitive advantage? Discover how better data, AI, and cloud ERP help companies move from sustainability slogans to embedded, measurable business value across their supply chains.

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This episode of The Future of ERP explores how companies can turn sustainability into a core business capability by using robust data foundations, cloud ERP, and closer collaboration across their value chains. Deloitte partner Brian Jobe, carbon accounting lead and SAP sustainability lead, explains why almost every sustainability challenge ultimately comes down to the quality, granularity, and reliability of enterprise data. He compares global regulatory frameworks and highlights how emerging harmonization will shape what “good” looks like for sustainability reporting across industries and regions.

The conversation dives into the pivotal role of cloud ERP and supply chain solutions in providing near real-time insight, especially for scope 3 emissions, traceability, and responsible sourcing beyond the four walls of the enterprise. Brian shares best practices on engaging suppliers, embedding sustainability into procurement, finance, operations, and investor relations, and using AI to turn data into actionable insights - once the data foundation is in place. The episode closes with a clear vision for the future of ERP, where sustainability KPIs sit inside everyday management dashboards rather than in a separate “green” silo, and listeners are invited to follow the podcast for more practical conversations like this.

⁠⁠Download Episode Transcript⁠⁠

Useful Links:

⁠SAP Cloud ERP⁠

⁠Deloitte⁠

Follow Us on Social Media!

⁠⁠SAP Cloud ERP - LinkedIn⁠⁠

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Guest: Brian Jobe, Lead for SAP Sustainability at Deloitte

Brian is Deloitte’s lead for SAP Sustainability, focused on identifying opportunities to drive business value through sustainability offerings across our global network. Brian is also the Carbon Accounting leader for the US, focused on supporting clients on their journey to implementing and operationalizing data, processes, and technology to address the regulatory and market-based pressures related to sustainability. In these dual roles, Brian has a unique perspective on how SAP can be leveraged for sustainability outcomes.

Brian has more than 25 years of experience in providing data strategy, reporting process, controls, and governance services, primarily to clients in the life sciences and health care sectors. He also works with many of Deloitte’s largest audit clients on a technical consultation basis relating to complex accounting matters. He holds a Bachelors of Science in Economics with concentrations in Accounting and Information Systems from the Wharton School of the University of Pennsylvania. He is licensed as a CPA in New York and New Jersey, and is a member of the AICPA.

Host: Richard Howells, SAP

Richard Howells has been working in the Supply Chain Management and Manufacturing space for over 30 years. He is responsible for driving the thought leadership and awareness of SAP’s ERP, Finance, and Supply Chain solutions and is an active writer, podcaster, and thought leader on the topics of supply chain, Industry 4.0, digitization, and sustainability.

Follow Richard Howell on ⁠⁠LinkedIn⁠⁠ and ⁠⁠X⁠⁠

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Key Topics: sustainability, cloud ERP, data, carbon accounting, scope 3, supply chain, AI, regulations, procurement, Deloitte