The Fixer: How Wynne Brown revamped CS at GitHub, Seal Software, Fable & more
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The Fixer: How Wynne Brown revamped CS at GitHub, Seal Software, Fable & more
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Most of our guests are builders, but Wynne Brown is a fixer. Learn how she's slashed churn, expanded renewals, and professionalized Sales and CS teams at Monster, GitHub, Seal Software/Docusign, Fable, RocketReach, and more.
Wynne Brown spent the last two decades coming into scaling companies with leaky revenue — where she rights the ship, and then moves on to the next challenge.
She’s revamped Sales and Customer Success at companies like Monster, GitHub, Fable, and RocketReach - mostly by focusing on the customer.
This week, Wynne joins Alex to discuss her career journey, including:
- Introducing Customer Success to Monster’s military.com division
- Leading CS at GitHub, where she introduced enterprise CSMs
- Turning around a huge churn problem at Seal Software
- Leading revenue at Fable and RocketReach through their Series A
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