AI, in some capacity, has been used within payments for 30 years. The latest evolution in AI is through the agentic lens — transforming transactions and experiences alike.

“We're actually thinking about really reimagining not one payment, but an entire experience,” Zachary Aron, principal, Deloitte Consulting, tells FinAi News on this episode of “The Buzz” podcast.

For example, how can agents be used for travel, business spending or even date nights, he says, noting that you bought the airfare, but do you need to add a hotel or sightseeing package? Agentic AI can facilitate those payments.

Agentic AI makes payments “invisible and easy,” Aron says.

Listen to “The Buzz” as Aron discusses the possibilities for agentic transactions this year.

Rabobank and Santander Brazil are seeing efficiency gains from generative AI.

The European banks use AI Pega GenAI from workflow automation system provider Pegasystems, Steve Morgan, global banking industry lead at Pega, tells FinAi News on this episode of “The Buzz” podcast.

Financial institutions are implementing AI at scale, but logistics should be the focus before diving headfirst into emerging technology.

Mac Thompson, chief executive of software provider White Clay, tells FinAi News the eight steps he shares with financial institution clients when approaching AI on this episode of “The Buzz.”