In this episode, Bill and Chantal explore the human element in claims adjusting. They discuss the importance of empathy, effective communication, and cultural sensitivity in the profession. Bill shares personal stories that highlight the need for adjusters to remember that for many claimants, this is their first and only experience with a loss. Chantal provides practical techniques for de-escalating tense situations, such as speaking softly or using strategic pauses during phone calls.

They also discuss the challenges of managing stress and emotional resilience for adjusters, emphasizing the importance of continuous education and self-care. The conversation touches on the impact of AI in claims processing and the importance of maintaining the human touch despite technological advancements.

Listeners are reminded of the importance of picking up the phone and having real conversations with claimants, understanding regional and cultural differences, and educating both themselves and their clients. Bill and Chantal also tease an upcoming episode featuring Luis Diaz, who will discuss the role of AI in the industry.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

In this episode, William and Chantal explore the world of litigation and its impact on claims professionals. They discuss the role of adjusters in the litigation process, the importance of effective communication with clients, and the unique challenges faced by elderly individuals on Medicare when filing claims. The episode also covers the 'duty to defend' in insurance policies, handling cases involving attorneys, and the procedures and implications of filing a lawsuit.

Chantal shares valuable insights from her book, "The Art of Adjusting®," while both hosts emphasize the need for prompt and clear communication to prevent potential bad faith claims. Listen to gain a thorough understanding of these crucial aspects of claims adjusting and learn how to handle the complexities of litigation successfully.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Welcome to Episode #41 of "The Art of Adjusting® Podcast" - your go-to resource for expert insights and practical tips on navigating the world of claims adjustment. In this episode, join hosts William Auten and Chantal Roberts as they discuss the challenges of assessing damages in insurance claims.

To read more on the topic of determining the value of claim settlements, be sure to check out the latest ACM Blog Post on the topic.

From property damage to bodily injury claims, William Auten and Chantal Roberts explore the complex task of evaluating special and general damages, unpacking common misconceptions and debunking myths along the way. Drawing from their extensive experience in the field, they share real-world examples and practical strategies for accurately valuing claims while ensuring fairness and ethical integrity.

Tune in as they discuss topics such as replacement costs vs. actual cash value, the concept of betterment, diminished value in automobile claims, and the challenges of determining liability and negotiating settlements. Whether you're a seasoned claims adjuster or just starting out in the industry, this episode provides valuable insights to enhance your expertise and empower you to navigate the complexities of claims adjustment with confidence.

Interested in learning more? Check out the latest titles by Chantal Roberts:

- Once Upon A Claim: Fairy Tales to Protect Your Ass(ets)
- The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling

Don't miss out on this informative and engaging conversation on "Deciphering Damages" - only on "The Art of Adjusting® Podcast." Subscribe now and join us as we continue to explore the art and science of claims adjustment, one episode at a time.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.