1 3 Terms, Acronyms, Roles Oh My!

In this episode....

we dive into the complexities of customer-facing roles, unraveling the distinctions and overlaps between terms like "Customer Care," "Customer Success," and "Client Success." Our hosts discuss how these roles vary across organizations and industries, reflecting on their experiences and observations. They cover how terms may seem interchangeable but often carry nuanced differences in responsibilities and skill requirements, particularly when comparing technical support to relationship-focused roles.

Listeners will gain insight into why roles like Customer Success and Customer Experience can look so different from one company to another. The conversation touches on the challenges of role standardization in customer-facing functions and highlights the impact of organizational structure on customer experience. This episode provides a foundational understanding of the customer-facing landscape, setting the stage for deeper discussions on role definitions and their implications for both customers and employees.

Whether you're just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the complexities of the customer-centric business world.

Raymie Corpuel

With 20+ years of diverse experience, Raymie is a recognized leader in Enablement, Customer Success, and Customer Experience. Known for her dedication to improving the customer journey, she's been pivotal in creating customer-focused cultures across different organizations.

Sue Yendell

Sue has over 25 years of professional experience, ranging from database administration to chief of staff roles, with a strong focus on Leadership, Enablement, and Service. Sue decided to become a trained executive coach and give that same gift to others, earning certification through Coach Training EDU, and is nearly ready to submit for International Coaching Federation certification.