“My doctor doesn’t listen”. Miscommunication between patients and their healthcare team can have a tremendous impact on patient trust AND their health. With 20 years of practice, Dr. Christine Meyer has had thousands of conversations with patients-not all of them great. Join us as we explore the keys to restoring patient trust, creating a better patient experience, and improving healthcare outcomes simply by having better conversations.

When a patient comes to me with complicated symptoms, I typically order a series of tests to arrive at a diagnosis. But what happens if those tests all come back normal?

There are conditions that can’t be identified by CAT scans, blood tests or ultrasounds. And sometimes testing only adds to a patient’s anxiety and makes them feel worse.

So, how do you decide when testing is necessary and when it isn’t?

On this inaugural episode of Tell Me More, I sit down with my pediatrician husband, Christopher, to discuss how his approach to testing differs from mine and why testing children often does more harm than good.

We explain why American doctors tend to over-rely on tests, and I share a case study of a patient whose tubal ligation post ablation syndrome couldn’t be diagnosed with a CAT scan, ultrasound or lab work.

Listen in to understand how poor communication leads to patient mistrust and learn how to diagnose patients and communicate clearly—without over-relying on tests.

Key Takeaways How my pediatrician husband Christopher’s testing philosophy differs from mine

The question Christopher asks before ordering a test for a patient

Why doctors in India look down on American physicians for our overreliance on tests

How my patient with tubal ligation post ablation syndrome couldn’t be diagnosed through testing

Why testing in children often does more harm than good

An example of a young leukemia patient who could have been diagnosed sooner with lab work

Why doctors tend to write off patients when their tests come back normal

How power of suggestion makes us believe a problem is much worse

How a doctor’s inability to communicate leads to patient frustration and mistrust

The power in showing confidence and humility in communication with patients

Connect with Dr. Meyer Dr. Meyer’s Website

Dr. Meyer on Facebook

Dr. Meyer on Twitter

Dr. Meyer on LinkedIn

Email: christine@christinemeyermd.com

Resources Atul Gawande

For many years, Keri suffered from debilitating gastrointestinal issues, fatigue, weight fluctuation, and depression before she was finally diagnosed with hypothyroidism.

And she has had more than her fair share of conversations with doctors.

How did the experience improve once Keri felt heard? How did effective communication impact her health? And what does effective doctor-patient communication look like?

On this episode of Tell Me More, Keri joins me to describe the mental and physical symptoms of hypothyroidism and discuss how long it took to get an accurate diagnosis.

Keri explains the power in building trust with your healthcare team and shares her maddening experience with a doctor who discounted how she felt because her numbers were “normal.”

Listen in for Keri’s advice to listeners who think they might have hypothyroidism and learn why doctors can’t rely on data alone to treat human beings.

Key Takeaways How long Keri suffered from GI issues before she was diagnosed with hypothyroidism

Keri’s experience with a doctor who discounted how she felt because her numbers were “normal”

How Keri’s fatigue, GI issues, weight gain and depression were symptoms of hypothyroidism

How often Keri checks her TSH, T3 and T4 to make sure they’re in the range she feels best

The power in finding a doctor who makes you feel heard

Why asking open-ended questions facilitates more effective communication with patients

The frustration of retelling your story over and over to new doctors (especially with a chronic condition)

How hypothyroidism impacts your mental health

Keri’s advice for listeners who think they might have hypothyroidism

Connect with Dr. Meyer Dr. Meyer’s Website

Dr. Meyer on Facebook

Dr. Meyer on Twitter

Dr. Meyer on LinkedIn

Email christine@christinemeyermd.com