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SimpleBiz360™ Podcast

SimpleBiz360™ Podcast

De : Jeffrey Mason
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The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.

© 2026 SimpleBiz360 Art Direction Economie Management et direction
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    Épisodes
    • Why do 91% of bad buying experiences result in the permanent loss of that customer? OMOQ #139

      Why do 91% of bad buying experiences result in the permanent loss of that customer? OMOQ #139
      Feb 20 2026

      The short answer is customer feelings. The day has come and gone, where product and services stand on their own merits. In today’s economy, businesses must be keenly aware of how they are making their customers feel. If you’re not managing this mindset, it’s time to giddy up, and address the 800 pound elephant in the room.

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      1 min
    • Are you saving customers time, or are you wasting their time? OMOQ #138

      Are you saving customers time, or are you wasting their time? OMOQ #138
      Feb 17 2026

      Time is money. Time is short. Time is a precious commodity to a business. What are you doing to reduce the time and toil customers have to spend doing business with you? Maybe it’s time to look for ways to save your customers more of their precious time?

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      1 min
    • Is your company majoring in the minors? OMOQ #137

      Is your company majoring in the minors? OMOQ #137
      Feb 13 2026

      Mature companies often find themselves saddled with internal squabbling about issues that are actually quite insignificant. If this is happening to your company, you are inadvertently taking your eye off the customer ball. Maybe it’s time to revisit your roots, and fall back in love with focusing on some of the major issues that can create good customer experiences.

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      1 min
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