In this episode of Simply CX, host Nicole McKinley sits down with Chris Holt, Supervisor of Technology Training at Hillsborough County Public Schools (HCPS), to explore how one of the largest school districts in the U.S. transformed its classroom experience. From interactive flat panels to AI-powered learning accelerators, Chris shares how HCPS built a human-centric, scalable change management strategy that empowered teachers and elevated student engagement.

You'll walk away with:

• How HCPS reimagined classroom instruction and experience

• The design and impact of the Hillsborough Influencer Academy to drive adoption and value

• Strategies for implementing AI-powered experiences in education while keeping human connection at the center

Whether you're a CX pro, team leader, or brand builder, this episode will inspire you to see customer experience through a more human—and more powerful—lens.

Mentioned in this Episode

• Reading Progress & Learning Accelerators

• Hillsborough Influencer Academy

• AI Governance Council

• University of South Florida Credentialing Partnership

🎧 Produced by Larj Media

📩 For more CX insights, follow Nicole on Linkedin

If you have questions or comments about CX email us: SimplyCX@microsoft.com

Additional Resources

Guest: Chris Holt, Supervisor of Technology Training, Hillsborough County Public Schools

Partners: Microsoft K-12 Team, PowerUp EDU, Connection, University of South Florida