Creative, talented, fully booked… and still under-earning? If you work in the hair, beauty, or service industry, this episode will change how you look at your business numbers forever.

Avoiding your business numbers isn’t a personality trait or something you should be saying at all. In fact, it’s costing you thousands (if not tens of thousands) of dollars every year.

In this episode I break down the 7 KPIs every service-based professional needs to know, why they actually matter, and how to use them to make more money without working more hours.

These tips for business owners in the hair, beauty, and service industry will help you stop flying blind and start running a profitable business.

✅Why “I’m not a numbers person” is BS

✅How tracking KPIs increases salon profitability

✅How to improve rebooking rates in a salon

✅How to increase average client spend

✅How to grow a beauty or service-based business sustainably

✅Why talent alone doesn’t equal financial success

Key moments:

00:00:00 The "Not a Numbers Person" Excuse
00:03:00 Avoidance Is Costing You Thousands
00:05:40 You Cannot Manage What You Don't Measure
00:07:40 KPI #1: Client Count
00:08:40 KPI #2: Rebooking Rate
00:11:00 KPI #3: New vs Retained Clients
00:13:40 KPI #4: Productivity Percentage
00:14:40 KPI #5: Service Revenue Benchmarks
00:16:00 KPI #6: Aftercare and Retail Sales
00:19:40 KPI #7: Average Total Value Math
00:22:40 Gap Analysis and Taking Action

Ready to stop guessing and start growing? Listen now and become a freak in the (spread)sheets.

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👉Find out more about how we can work together:

https://iconiccoaching.com.au/coaching/

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👉Here’s how to connect:

https://www.instagram.com/tellmeaboutit__podcast
https://iconiccoaching.com.au