STR News Round Up
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STR News Round Up
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New York's 'own goal', the AI voice revolution and a preview of the latest Scale events:
What happens when a global event like the World Cup meets hyper-restrictive rental regulations? Leo is joined by Steve Taggert and Damian Sheridan to discuss why New York City is missing out on a massive tourism windfall, and why New Jersey is the one cheering from the sidelines.
The trio dives into the "boring" trajectory of Airbnb’s latest updates, the risk of "corporate homogenization" in hospitality, and a fascinating look at the future of guest communication. Steve shares how he is using a conversational AI layer to handle 92% of guest inquiries via WhatsApp and voice, proving that technology can actually make hospitality feel more human, not less.
And with Scale with AI and Scale UK just around the corner, Damian and Steve discuss what we will be treated to, at the events this June.