S2E4: Matthew Oliphant // How to Actually Listen to Your Customers
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S2E4: Matthew Oliphant // How to Actually Listen to Your Customers
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This week, UX researcher Matthew Oliphant joins Jon and Andi to talk about how better understanding can lead to better UX.
Matthew is the Head of Design and Research at Studio VO. He is an experienced design and research leader who has improved dozens of products and services in multiple industries, such as Healthcare, Financial Services, and Education.
He cares deeply about empowering humans to live with less suffering and more dignity—and does his best to make sure technology supports that goal rather than its usual hindrance. He loves coffee, motorcycles, and long walks off short piers.
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