Épisodes

  • 27: Beyond the booth: How EuroShop shapes global retail leadership
    Feb 18 2026

    EuroShop is just around the corner. As in previous years, Euroshop 2026 is the go-to event where retailers from across Europe and around the world come together to define the global direction of retail.

    More than an simply an exhibition, Euroshop has become a strategic platform for market leadership.

    In this episode of the Retail Gazette Unpacked podcast, we speak with Taras Pylypyuk, CEO of Modern Expo Europe, toexplore how events like EuroShop are evolving into powerful instruments of brand leadership, and what it signals to the global retail industry when a Ukrainian company becomes the largest partner of such a landmark event.


    We discuss the key trends shaping retail over the past three years and why exhibitions are shifting from deal-driven marketplaces to trust-building ecosystems.

    The conversation also looks at how retail leaders should approach networking, ROI, and strategic goal-setting to extract real, long-term value from EuroShop 2026.

    We also discuss Modern Expo, which is a global provider of retail infrastructure and last-mile solutions, with over a decade of presence in the UK market, and what the company has in store for retailers at the 2026 show.

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    28 min
  • 26: Agentic AI is retail's next huge evolution - here's why
    Feb 10 2026

    Agentic is undoubtedly one of the buzzwords of our time. However, the lightning-fast speed at which it's impacting the retail industry shows no signs of slowing. Much like the advent of ecommerce as a pivotal channel, it shows promise of genuinely fundamentally changing how much of the retail ecosystem operates.

    The question is, what will that look like? In today's episode of Retail Gazette's Unpacked podcast, we sit down with AI guru and CEO of 7Learnings, Felix Hoffmann to dig into the realities that many retailers will have to face as soon as this year.

    With his unmatched experience from within both retail and evolving technologies, Hoffmann explains in no uncertain terms how agentic AI will augment the shopping experience, and what will be the commonalities within the retailers who come out on top.

    To truly tune into potentially retail's next big evolution, listen now.

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    37 min
  • 25: Why CX, not convenience, will define retail success in 2026
    Jan 29 2026

    Customer expectations. We’re constantly talking about them. However, it’s a nuanced discussion as evidence shows they’re fragmenting, accelerating and, in some cases, colliding.

    In the latest episode of the Retail Gazette’s Unpacked podcast, we sit down with an expert capable of putting these changes into perspective, Oscar Strachan, digital strategy consultant at Columbus Global. Together, we unpack what retailers must get right as they head into 2026 at speed.

    From personalisation and privacy to fulfilment, marketplaces and the growing influence of Gen Z, the conversation focuses on what’s actually changing customer behaviour, and importantly, where retailers risk falling behind.

    For retailers looking to understand what customer experience leadership really looks like heading into 2026, this is a conversation worth listening to.

    Listen to the full episode above, and explore the full Retail Gazette × Columbus report via the link below.

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    36 min
  • 24: Why OOH solutions are transforming retail in surprising ways
    Dec 10 2025
    "Those who never used the lockers tend to say they aren't secure. But if you look at the number of lost packages during last year, you’ll see that thousand more packages were lost for home delivery to the door than those that were lost or stolen from the parcel lockers." - Jacek Powałka

    In this brand new episode of the Unpacked podcast, we dig into building customer adoption for out-of-home delivery services with Jacek Powałka, one of the top global gurus on OOH solutions, and Head of the Out Of Home Solutions business unit at Modern Expo, a company that has been providing solutions for UK retailers for over 10 years and played a key role in launching the Royal Mail parcel locker network.

    In this episode, we talk about the surprising preferences of younger generations and why they're leading to significant changes in how people shop, how Amazon, Valentine's Day and COVID have all fuelled the popularity of parcel lockers, and cover some of the most pragmatic uses of the technology:

    • Compact drop boxes for small convenience stores guaranteeing that so-called golden shelf is still free for the products and the shop assistants don’t have to waste time collecting each and every parcel.
    • Fully modular parcel compartments that can fit both extra small and big spaces.
    • Parcels with ambience deep frozen temperatures or -5 degrees that can be used for food delivery.
    "There are over 60000 parcel lockers in the country of 38 million inhabitants which would translate into about 100000 parcel lockers in the UK to reach the same quantity in comparison to population," Powałka states.


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    31 min
  • 23: When work just works: Powering peak with smarter scheduling
    Dec 9 2025
    Retailers often think of the golden quarter in terms of stock, promotions and delivery speed. But behind every sale, every dispatch, and every customer interaction is a fundamental frontline team under immense pressure.

    In 2025, with labour shortages, rising costs, and burnout at record highs, managing your workforce effectively could be the single biggest determinant of whether you thrive or stumble this peak.

    In this episode of Retail Unpacked, we speak with Erik Fjellborg, CEO and founder of Quinyx, to explore how AI-driven scheduling, smarter communication, and employee engagement can turn seasonal chaos into peak performance.

    We’ll discuss how flexibility, fairness, and the right tech tools not only boost productivity but also protect the wellbeing of staff, and why that’s the real secret to long-term customer loyalty.


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    32 min
  • 22: Why Nando's chose to drastically up its connectivity game
    Dec 3 2025
    When a restaurant’s success depends on speed, service, and seamless experiences, even a moment of downtime can spell utter disaster.

    That's why, in this episode of the Retail Gazette Unpacked podcast, we're exploring how the iconic brand Nando’s UK partnered with Ericsson to build a failover connectivity solution that keeps its restaurants cooking, no matter what.

    Discover how one of Britain’s most beloved dining brands turned network resilience into a true competitive edge, and gain un-matched insight into the process from both the Nando’s and Hitachi points of view.


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    37 min
  • 21: Why off-site verification is your silent revenue killer
    41 min
  • 20: The constant challenge of data, AI and the people who make it work
    37 min