𝒀𝒐𝒖 𝒘𝒐𝒓𝒌 𝒉𝒂𝒓𝒅 𝒕𝒐 𝒘𝒊𝒏 𝒂 𝒄𝒍𝒊𝒆𝒏𝒕.

But what happens after the go-live?

Too many health tech companies lose momentum right when they should be deepening trust and adoption.

In this episode, I sit down with Sandra Johnson, SVP of Client Services at CliniComp, to talk about how their “system as a service” model keeps clinicians front and center, embeds users in every stage of product creation, and delivers interoperability that makes life easier for care teams—not harder.

Whether you’re an early-stage founder or scaling your solution, this conversation will help you see why optimization is your real retention strategy.

What you’ll learn in this episode:

🔶 How to turn “go-live” into the start of a stronger client relationship

🔶Why embedding end users early ensures adoption

🔶The role of interoperability in creating a 360° patient view

🔶How automation gives clinicians back their most valuable asset—time

🔶The strategic advantage of ongoing optimization for scaling startups

Episode Timestamp:

00:00:01 – Go live is just the beginning, not the end

00:01:48 – Introducing guest Sandra Johnson from CliniComp

00:03:05 – Sandra’s career journey in healthcare IT

00:05:44 – CliniComp’s unique “system as a service” model

00:09:15 – Collaborative partnership approach for long-term support

00:12:21 – Use cases across inpatient, outpatient, and long-term care

00:14:55 – Scalable platform, interoperability, and AI in EHR

00:17:10 – Expanding to global customers with full end-to-end solutions

00:20:49 – Summary of Sandra’s key insights

00:21:24 – Key Point #1: Customer retention starts at go live

00:22:03 – Key Point #2: Clinicians must lead product development

00:22:49 – Key Point #3: Interoperability as a growth lever

00:22:58 – Key Point #4: Workflow automation equals more patient time

00:23:26 – Key Point #5: Adaptability and scalability for all organizations

00:23:53 – Key Point #6: Awareness as a strategic barrier

Contact Sandra Johnson, SVP of Client Services at CliniComp at:

🎧 Related Episodes You’ll Love

📍 Ep 151- Tech Equity Is the Missing Link in Health Equity – How inclusive tech design drives adoption and improves outcomes.

📍 Ep 121- Navigating Capital Fundraising in Health Tech: Lessons from the Field – Strategies to position scalable platforms for investment.

📍 Ep 114- Nurse Entrepreneur: A Founder’s Perspective with Susan Davis – Frontline-led innovation and adoption insights that parallel CliniComp’s clinician-first approach.

✅ Want to Keep Growing Without Losing Clients?

Here are 3 ways we can help you today:

🎤 Be a Featured Guest on the Provider’s Edge

Have traction and a story to share? Apply to join us on the show: PulsePointPath.com/Call-Sabrina

📊 Make Your Pitch Investor-Ready

Send us your draft and let me rewrite it so it becomes a funding magnet 👉 PitchToYes.com

🚀 Get in Front of Investors Who Already Want What You’ve Built

Apply for a contestant spot at PulsePointPath.com/Pitch-Application and pitch to active investors and decision-makers in your niche.

What if a single piece of technology could improve patient healing rates by 35%—without adding extra work for clinicians?

That’s exactly what Swift Medical is proving with their AI-powered wound care platform. With over 30 million wound assessments and 40+ peer-reviewed studies, their solution integrates directly into existing EHR workflows, predicts complications before they happen, and enables providers to deliver faster, safer care.

In this episode, we uncover how founder partnerships, evidence-based AI, and seamless integration are transforming wound care from a hidden problem into a proactive part of recovery.

In this episode, you’ll learn:

🔑 Why wound care is one of healthcare’s most overlooked challenges

🔑 How AI is predicting complications before they escalate

🔑 The importance of interoperability in healthcare tech adoption

🔑 Why trust—not features—drives clinical adoption

🔑 How partnership accelerates market penetration for healthtech startups

Timestamps:

00:00:00 – Introduction: Why tech approval is more than just tech.

00:03:20 – Wounds as a critical yet overlooked issue.

00:05:43 – How wound care evolved over 25 years.

00:08:55 – Educating patients and providers with tech.

00:13:03 – Spotlighting healthcare domains.

00:17:57 – Evidence-based AI and clinical trust.

00:21:54 – Learning from 10 years of trial and error.

00:25:01 – Value-based care and patient outcomes.

00:28:00 – Navigating value-based ecosystems.

00:30:10 – Data capture challenges across systems.

00:31:59 – Wound care as an underestimated challenge.

00:32:54 – Six key points recap.

🎧 Related Episodes You’ll Love

• Ep 116 — Navigating the Shift: Optimizing Business Models for Scalable HealthTech Growth
• 
  
• Ep 117 — The Conference Chessboard: Winning Moves for HealthTech Networking and Deals
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• Ep 118 — The Hidden Cost of DIY: Why Top HealthTech CEOs Choose Strategic Partnerships
• 
  

🎤 Be a Featured Guest on the Provider’s Edge

Have traction and a story to share? Apply to join us on the show: PulsePointPath.com/Call-Sabrina

📊 Ready to turn your pitch into a magnet?

Send us your draft, let me rewrite it for you 👉 PitchToYes.com

🎯 Get You In Front of Investors

We match you with the most aligned investors and decision-makers who care about your niche already. Apply at PulsePointPath.com/Pitch-Application

You have under 2 minutes to win an investor’s attention.

Most VCs decide in the first 30–90 seconds whether to keep listening.

If you’re a women-led healthtech founder, that window is your make-or-break moment—and your science-heavy pitch could be costing you the “yes” you deserve.

In our latest guide, you’ll learn how to transform complex, data-driven solutions into investor-ready pitches that get remembered and funded.

You’ll learn:

💡How to start your pitch so investors lean in, not check out

💡A proven method to explain complex clinical innovation without “dumbing it down”

💡The storytelling formula that pairs emotion with hard proof

💡Deck design and delivery moves that keep attention past the 90-second drop-off

💡How to navigate and reframe the “too niche” bias women-led healthtech founders face

Plus: Real coaching and actionable examples you can use right now.

Episode Timeline:

00:02:09 - Jolly from Altheia pitches misdiagnosis solution

00:04:29 - Feedback on competitive analysis placement and timing

00:05:25 - The importance of continuous script improvement and practice

00:08:28 - Pacing and word count for pitch competitions

00:09:15 - The power of structured scripts vs. off-the-cuff pitching

00:10:03 - Nancy from AmplifiDx pitches STI diagnostic solution

00:11:54 - Always practice before any investor meeting

00:12:38 - Understanding buyer personas and persuasion factors

00:16:07 - Breaking down Nancy's pitch across five persuasion points

00:19:43 - Making your call-to-action direct, not passive

00:22:44 - Key takeaways: emotional connection and human elements

00:24:09 - Value proposition clarification insights

📣 Get In the Spotlight Are you a founder with a proven solution and paying users? Apply to pitch your startup in front of investors and decision-makers on HealthTechShowdown.com. Submit a short, under 200-word, explanation of your solution and why it belongs in front of the people who matter most.

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Resources Mentioned

• Ready to turn your pitch into a magnet? Let me write it for you. 👉 PulsePointPath.com/Pitch-Workshop
• Impact Quotient Quiz: Think you’re building momentum in healthcare? Find out if your leadership is actually scalable and fundable: ImpactQuotientQuiz.com
• Need executive clarity now? Let’s create your growth blueprint in under 5 hours. 👉 PulsePointPath.com/Call