Couverture de Pivoting to Technology Adoption

Pivoting to Technology Adoption

Pivoting to Technology Adoption

De : Donna P. Mitchell
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 70% of technology transformations fail. Not because of the technology — because organizations never close the adoption gap. Host Donna P. Mitchell, The Transformation Authority™ and author of Pivoting to Technology Adoption: Mind the Gap, brings 48 years of Fortune 500 experience across telecommunications, aviation, airline, healthcare, and Web3/AI to every conversation. She's enabled 150,000+ professionals through four major transformation types — and she knows exactly where adoption breaks down. Each episode features executives, strategists, and innovators who've faced the gap firsthand. AI governance, workforce enablement, healthcare technology, enterprise transformation — the leadership decisions that determine whether your investment delivers or derails. Forbes Business Council. C-Suite Network Contributor. Five industries. One question: Will your people adopt what your technology promises?© 2026 Pivoting to Technology Adoption Economie Management Management et direction
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  • The Adoption Gap Is Widening — And the Big Four Confirmed It

    The Adoption Gap Is Widening — And the Big Four Confirmed It
    Apr 29 2026
    In 2025, I said the AI adoption crisis would not be a technology problem. It would be a people problem. In 2026, BCG, McKinsey, MIT, and Gartner confirmed it with their own data. In this solo episode of Pivoting to Technology Adoption, host Donna P. Mitchell walks through the three calls she made in 2025 — and the independent data that confirmed every one of them. Then she names the three patterns she is watching for the next 12 months. TOPICS COVERED: • Why the 70% transformation failure rate has held for two decades — and why GenAI is accelerating it • MIT NANDA: 95% of GenAI pilots delivering zero measurable ROI • Gartner: predicted 30% abandonment, actual came in at over 50% • BCG AI Radar 2026: 72% of CEOs now own AI decisions, 50% believe their job depends on it • Pattern 1: The governance gap will separate scalers from stallers • Pattern 2: The measurement crisis will force a reckoning • Pattern 3: Trust becomes the adoption currency CHAPTERS: (00:00) Welcome and Show Introduction (00:18) The Adoption Gap Crisis Explained (01:05) Why the Failure Is Human, Not Technological (01:35) The Adoption Gap as the Real Crisis (01:54) Training Is What You Pay For, Adoption Is What You Get (02:31) MIT NANDA — 95% of GenAI Pilots Fail (03:00) The Acceleration Thesis — 70% to 95% (03:15) Three Patterns for the Next 12 Months (03:18) Pattern 1 — The Governance Gap (04:02) Pattern 2 — The Measurement Crisis (04:50) Gartner — The 30% to 50% Abandonment Reality (05:20) BCG AI Radar 2026 — CEO Accountability Shift (06:50) Pattern 3 — Trust as the Adoption Currency (07:43) The Pattern I've Watched for 48 Years (08:34) Get the Book and Work With Me (09:30) Closing — Mind the Gap SUBSCRIBE: for new episodes every Tuesday. ABOUT DONNA P. MITCHELL: Founder of The Transformation Authority™ and CEO of Mitchell Universal Network LLC. Official Member of Forbes Business Council. 48 years of Fortune 500 experience across 5 industries, enabling 150,000+ professionals. GET THE BOOK: Pivoting to Technology Adoption: Mind the Gap amazon.com/dp/B0GP3CWH2H CONNECT WITH DONNA: LinkedIn: linkedin.com/in/donna-mitchell-a1700619 YouTube: @TheTransformationAuthority Subscribe: https://www.youtube.com/@TheTransformationAuthority?sub_confirmation=1 Website: pivotingportal.com NEWSLETTER: The Transformation Brief™ transformationbrief.beehiiv.com/subscribe SPEAKING & ADVISORY: pivotingportal.com/speaker New episodes every Tuesday. Official Member of Forbes Business Council
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    10 min
  • Three Finance Leaders. 77 Years. One Truth About AI Adoption

    Three Finance Leaders. 77 Years. One Truth About AI Adoption
    Apr 21 2026
    Three financial services leaders. 77 combined years across fintech, insurance, and commercial banking. They have never met, never compared notes, and never coordinated a message. And they all arrived at the same conclusion: AI adoption in financial services fails when governance, people, and experience are treated as afterthoughts. In this compilation episode of Pivoting to Technology Adoption, host Donna P. Mitchell brings together the sharpest moments from three conversations that independently validated her 70% thesis — and revealed what financial services leaders must understand before their next AI investment. TOPICS COVERED: • Why AI is "a sociopath with no understanding of right and wrong" — and what that means for governance • Why governance is THE key player in AI adoption for regulated industries • Why AI will not replace commercial lenders — there is too much humanity in credit decisions • How "agency equals bias" when amplified through technology at scale • Why 30 years of industry expertise cannot be replaced — but can be enhanced • How vibe coding reduced fintech development from 125 hours to 25 hours • Why executives who invest in AI now will see ROI by 2027 — and those who wait will not catch up • The audit, compliance, and interoperability gaps nobody is addressing CHAPTERS: (00:00) Welcome and Introduction (00:27) The 70% Failure Rate and Behavior Change — Jeff Mahony (02:33) AI Is a Sociopath — Jeff Mahony (04:01) Human Oversight and Anomaly Management — Jeff Mahony (04:46) Audit, Compliance, and the Governance Gap (06:21) Why Enterprises Fail at AI — Srinath Chandramohan (08:27) Governance Is the Key Player — Srinath Chandramohan (08:45) 30 Years of Expertise Cannot Be Replaced — Srinath Chandramohan (11:18) Executives Must Invest in AI Now — Srinath Chandramohan (12:47) Vibe Coding: 125 Hours to 25 Hours — Walt Postlewait (17:03) Technology Adoption Failure: $200K+ Lost — Walt Postlewait SUBSCRIBE: for new episodes every Tuesday. FEATURING: Jeff Mahony is Co-Founder of RYT and Save Daily Holdings with more than 30 years building scalable financial systems. He is the voice behind the "AI is a sociopath" framework for responsible AI governance. (EP101) Srinath Chandramohan is a Senior Manager at EY with 17+ years driving enterprise transformation in regulated industries. He advises executive stakeholders on insurance modernization, AI adoption, and governance frameworks. (EP104) Walt Postlewait is Co-Founder of Portfolio Watch and Chief Credit Officer at MStreetX. With 30+ years in commercial banking and CDFI leadership, he grew Craft3 lending from $14M to $55M and deployed $600M+ to underserved communities. (EP105) ABOUT DONNA P. MITCHELL: Founder of The Transformation Authority™ and CEO of Mitchell Universal Network LLC. Official Member of Forbes Business Council. 48 years of Fortune 500 experience across 5 industries, enabling 150,000+ professionals. GET THE BOOK: Pivoting to Technology Adoption: Mind the Gap amazon.com/dp/B0GP3CWH2H CONNECT WITH DONNA: LinkedIn: linkedin.com/in/donna-mitchell-a1700619 YouTube: @TheTransformationAuthority Subscribe: https://www.youtube.com/@TheTransformationAuthority?sub_confirmation=1 Website: pivotingportal.com NEWSLETTER: The Transformation Brief™ transformationbrief.beehiiv.com/subscribe SPEAKING & ADVISORY: pivotingportal.com/speaker New episodes every Tuesday. Official Member of Forbes Business Council
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    26 min
  • Adoption Gaps Are Leadership Gaps in Disguise — Bryant Richardson, Real Blue Sky

    Adoption Gaps Are Leadership Gaps in Disguise — Bryant Richardson, Real Blue Sky
    Apr 14 2026
    Adoption gaps are not technology problems. They are leadership gaps and experience gaps in disguise. In this episode, Bryant Richardson, ICMI Top 25 CX Thought Leader two years running, explains why organizations keep failing at transformation — and why the answer is not more training. TOPICS COVERED: • Why adoption gaps are really leadership gaps and experience gaps in disguise • The CRAFT Agilities Framework™ — the leadership system behind CX transformation • What a real enterprise platform failure looks like from the inside • Why chasing AI before fixing the experience is a costly mistake • How SMBs can use AI as a business intelligence tool right now • Contact center modernization: culture, metrics, and AI-assisted quality • Healthcare AI: where it is advancing and where legacy systems slow it down • Why nonprofits and mission-driven organizations have the same adoption challenge CHAPTERS: (00:00) Welcome and Introduction (02:55) Customer Experience as a Business Discipline (04:05) AI in the Contact Center: Automation vs. Intelligence (06:10) The CRAFT Agilities Framework™ Explained (08:57) Who Should Be in the Room: Leadership and Adoption (11:29) Real Client Story: The ERP Failure No One Saw Coming (13:23) The Next CX Economy: Why Experience Is the Differentiator (16:41) SMB Advantage: Data, Agility, and AI as Business Intelligence (19:19) Contact Center Modernization: Getting Unstuck (25:46) The Conversion Rate Question and Culture vs. Metrics (32:17) Healthcare AI: Legacy Systems, Compliance, and Agent Assist (39:11) Who Bryant Serves and How to Connect (40:45) Embrace Waiting Children: Mission-Driven Leadership (42:32) Nonprofits, Technology Adoption, and the Tools Available (46:03) Closing SUBSCRIBE: New episodes every Tuesday. ABOUT THE GUEST: Bryant Richardson is the founder and president of Real Blue Sky, LLC, a consultancy dedicated to helping leaders turn customer experience into measurable growth strategy. With more than 30 years transforming CX for brands including Goldman Sachs, Dell, AT&T, Charter, Yum! Brands, and Citi Cards — where he led a multi-million-dollar transformation initiative — Bryant has held C-suite roles as COO and CIO across financial services, technology, telecom, healthcare, retail, and nonprofits. He is the creator of the CRAFT Agilities Framework™, a named ICMI Top 25 Customer Experience Thought Leader for both 2025 and 2026, and a Global Gurus Top 30 CX Thought Leader. LinkedIn: linkedin.com/in/bryantrichardson/ Website: bryantrichardson.com | thenextcxeconomy.com ABOUT DONNA P. MITCHELL: Founder of The Transformation Authority™ and CEO of Mitchell Universal Network LLC. Official Member of Forbes Business Council. 48 years of Fortune 500 experience across 5 industries, enabling 150,000+ professionals. GET THE BOOK: Pivoting to Technology Adoption: Mind the Gap amazon.com/dp/B0GP3CWH2H CONNECT WITH BRYANT: LinkedIn: linkedin.com/in/bryantrichardson/ CONNECT WITH DONNA: LinkedIn: linkedin.com/in/donna-mitchell-a1700619 YouTube: @TheTransformationAuthority Website: pivotingportal.com NEWSLETTER: The Transformation Brief™ transformationbrief.beehiiv.com/subscribe SPEAKING & ADVISORY: pivotingportal.com/speaker New episodes every Tuesday. Official Member of Forbes Business Council
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    47 min
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