What if the biggest competitive advantage in your business isn’t technology—but how well you treat people?

In this episode of the People Development Podcast, we’re joined by Joey Coleman, Wall Street Journal bestselling author of Never Lose a Customer Again and Never Lose an Employee Again, for a powerful conversation on employee experience, and why human connection still drives the best outcomes.

Joey shares practical insights on:

• Why people need to feel heard and valued to stay engaged
• How empathy gaps erode trust with employees and customers
• The hidden cost of prioritizing AI over human skills
• Why leadership requires consistent practice, not one-time effort
  
  

You’ll also hear Joey unpack his 8 Phases of the Employee Journey, a framework that helps leaders intentionally guide employees from first impression to long-term advocacy.

Bottom line: AI can assist your systems—but only people can build trust, loyalty, and culture.

🎧 If this episode resonates, please like, share, and leave a review to help other leaders find the show.
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Guest: Joey Coleman
🌐 joeycoleman.com

#LeadershipDevelopment #PeopleFirst #EmployeeRetention #Culture #Empathy #BusinessSystems #PeopleDevelopmentPodcast

What if better leadership starts with surrender?

In this episode, we’re joined by Jessica Kriegel, Chief Strategy Officer at Culture Partners and co-author of Surrender to Lead, to explore why surrender isn’t weakness—it’s a leadership advantage. Harrison and Jessica discuss everything from what surrendering means (and *spoiler alert* it doesn't mean giving up), all the way to what culture really is.

You’ll walk away with practical insights and simple micro-shifts you can apply this week to lead with greater clarity, humility, and impact.

Explore Jessica's book at: surrendertolead.com
Check out Culture Partners at: culturepartners.com

Learn more about building people-first, self-sustaining organizations at consultlivingwater.com

In this episode, Harrison Tash talks with former Navy SEAL Commander Chris Irwin about why “sucking it up” isn’t a sustainable strategy — and how the Mind Killer Framework reveals five patterns that quietly limit our leadership: Oblivion, Storytelling, Fear, Suppression, and Stagnation.

Chris also shares the ARROW Framework — practical antidotes that build mental fitness through small, consistent reps: Awareness, Reframing, Regulation, Openness, and Wonder. Together, these tools help us shift from reactive to regulated and from stuck to growing.

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SPECIAL INVITATION: Get free access to our private online community — normally a $1,000 program — where we train owners and leaders to step up, take charge, and run the business with greater consistency. Email us at connect@consultlivingwater.com

If this conversation resonates, leave a review or connect with us — we’d love to hear your thoughts. Learn more about how we help leaders build a business that thrives with you, but doesn’t depend on you, at consultlivingwater.com.

For More on Mental Fitness, contact Chris!
raresense.com • thischrisirwin.com
chris@raresense.com