In this episode, Ben is joined by Mark Widgery from MedLink to explore how smart technology is transforming patient monitoring and recall processes in general practice.

In this episode, we dive into the growing pressures facing practices managing long-term conditions, and why traditional manual searches are quickly becoming a major bottleneck. The conversation unpacks how automation can streamline workflows, reduce administrative burden, and give valuable time back to practices.

You’ll hear about the power of “fire-and-forget” systems that keep processes running in the background, while still giving practices full control. The episode also explores how integrated online reviews can empower patients, improve engagement, and enhance the overall patient journey.

Key topics include digital monitoring for medications such as methotrexate and levothyroxine, as well as managing multimorbidity through personalised, automated questionnaires. Mark also shares insights into upcoming innovations, including the ability to pull forward blood tests to reduce unnecessary patient visits.

To round things off, you’ll get practical tips on how to implement these digital solutions smoothly within your own practice.

If you're looking to save time, improve patient engagement, and modernise your recall systems, this episode is packed with ideas you can start using straight away.

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Full resources and the show notes for this episode can be found at https://locumpm.co.uk/the-halfway-point.

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(The advice and content discussed in this episode are provided in good faith. However, we strongly advise that practices undertake their own due diligence before any actions are taken. In addition, all links above are accurate at the time of this episode’s release)