In this episode of The Parallel Entrepreneur – Innovation Series, Mark Cleveland and Johnny Anderson sit down with Meg Chamblee, Executive Vice President for Tennessee at UDig.

Meg launched UDig’s Nashville office in 2020 and has grown it more than 10x, building not just a market presence, but a reputation rooted in trust, partnership, and long-term relationships.

But this conversation goes far beyond growth metrics.

Meg shares how Nashville’s tech community has evolved, why organizations like Women in Technology of Tennessee (WiTT) matter more than ever, and what it really looks like to lead with both excellence and inclusion.

As a past president of WiTT and a board leader at the Greater Nashville Technology Council (GNTC), Meg has helped shape the ecosystem that supports emerging leaders, especially women navigating technology careers in Middle Tennessee.

This episode explores:
• Why community is a strategic advantage in Nashville
• How WiTT is creating access, confidence, and opportunity for women in tech
• The power of real relationships in building sustainable growth
• What enterprise clients actually need from digital transformation partners
• How leadership evolves as companies scale
• Why investing in people outlasts investing in hype

If you care about technology, leadership, and building something that lasts in this city, this conversation is for you.

Learn more about WiTT: https://www.wittn.org/

Connect with Meg: https://www.linkedin.com/in/megchamblee/

About Meg Chamblee
Meg Chamblee is Executive Vice President for Tennessee at UDig, a technology consulting firm that designs and builds custom digital workflows and experience solutions for enterprise clients. She founded and leads UDig’s Nashville office, which has grown more than 10x since 2020.

Meg is a past president of Women in Technology of Tennessee (WiTT), serves on the board of the Greater Nashville Technology Council (GNTC), and co-founded the ELITE (Emerging Leaders in Technology) program. She has been recognized as an NBJ 40 Under 40 honoree and is a longtime advocate for building inclusive leadership pipelines across Middle Tennessee.

About the Hosts

Mark A. Cleveland
Managing Director at Kensington Park Capital, entrepreneur, M&A advisor, and host of the Parallel Entrepreneur Network
https://www.linkedin.com/in/macleveland/

Johnny Anderson
Nashville tech leader, GNTC board member, Entrepreneur-in-Residence at the Entrepreneurship & Innovation Center, and host of The Impodsters™
https://www.linkedin.com/in/johnnyonbrand/

Links & Resources

👉 Learn more about the Entrepreneurship & Innovation Center (EIC):
https://www.wcs.edu/secondary/entrepreneurship-innovation-center-eic

👉 Join the Parallel Entrepreneur Network:
https://www.parallelentrepreneur.com/#about-me

👉 Subscribe for more conversations with leaders building aligned systems across business, education, and community.

👍 If this episode resonated, leave a comment or share it with someone shaping the future of leadership.

Chapters
00:00:00 The reality of being the only woman in the room
00:00:52 Episode introduction + framing Meg’s leadership
00:01:01 Meg Chamblee, UDig, and launching Nashville
00:01:47 Why relationships drive real growth
00:02:03 Nashville’s tech ecosystem and connection culture
00:03:00 The impact of WiTT in Nashville
00:04:02 Community as the foundation for scaling
00:05:00 Leadership lessons from growing a market
00:06:01 Investing in people and showing up to serve
00:07:00 Board service, volunteer leadership, and long-term impact
00:07:42 Episode close

Great experiences don’t happen by accident. They’re designed.

In this episode of The Parallel Entrepreneur – Innovation Series, Mark Cleveland and Johnny Anderson sit down with Suzi Earhart, CCXP, a Customer Experience and Organizational Change executive who believes better experiences begin with intentional design, empathy, and mutual understanding — and end in measurable business results.

Suzi started her career in computer science before realizing something foundational: technology alone doesn’t create great outcomes. People, process, and technology must work together. And if they aren’t aligned around the customer, trust quietly erodes.

This conversation goes beyond surface-level CX talk. We explore how leaders unintentionally design from the inside out, how unconscious bias limits true “outside-in” thinking, and why deciding between human, assisted, or self-service interactions is one of the most strategic trust decisions a company makes.

In this episode, we discuss:
- Why incentives today are tied to identity and belonging
- The challenge of truly thinking “outside-in”
- How culture and bias distort customer-centered design
- The difference between human, assisted, and automated experiences
- Why innovation requires structured change management
- Assessing whether employees are truly set up to deliver quality
- How aligned CX creates both financial and relational wealth

At just over 12 minutes, this episode delivers practical insight for founders, operators, and leaders responsible for shaping experience at scale.

About the Guest

Suzi Earhart, CCXP is a Customer Experience and Organizational Change executive based in Denver, Colorado. She is passionate about improving experiences through intentional design, empathy, and mutual understanding — outcomes she believes must ultimately be proven in business results.

Beginning her career in Computer Science, Suzi quickly recognized that sustainable innovation requires alignment across people, process, and technology. Her work focuses on helping organizations think like their customers, challenge unconscious bias, and intentionally decide when to use human, assisted, or self-service models.

She holds certifications in change management and has led initiatives including:
- Strategic and technology roadmaps
- Journey mapping and Voice of the Customer systems
- Service delivery redesign
- Organizational change management programs
- Governance system creation
- Employee capability and “do-ability” assessments

Throughout her career, she has remained committed to servant leadership and mentoring — helping others reach their full potential while building systems that deepen trust and results.

Connect with Suzi here: https://www.linkedin.com/in/suzi-earhart-ccxp-220663/

About the Hosts

Mark A. Cleveland
Managing Director at Kensington Park Capital, entrepreneur, M&A advisor, and host of the Parallel Entrepreneur Network
https://www.linkedin.com/in/macleveland/

Johnny Anderson
Nashville tech leader, GNTC board member, Entrepreneur-in-Residence at the Entrepreneurship & Innovation Center, and host of The Impodsters™
https://www.linkedin.com/in/johnnyonbrand/

Links & Resources

👉 Learn more about the Entrepreneurship & Innovation Center (EIC):
https://www.wcs.edu/secondary/entrepreneurship-innovation-center-eic

👉 Join the Parallel Entrepreneur Network:
https://www.parallelentrepreneur.com/#about-me

👉 Subscribe for more conversations with leaders building aligned systems across business, education, and community.

👍 If this episode resonated, leave a comment or share it with someone shaping the future of leadership.

Chapters:
00:00:00 Incentives, Identity & Brand Association
00:00:49 Episode Introduction
00:01:41 Suzi’s Background: Tech, People & CX
00:02:00 Why Innovation Demands Change
00:04:01 Brand as Identity & Belonging
00:05:01 The Full Customer Ecosystem
00:06:00 Designing Platforms Customers Struggle With
00:07:00 Fitting Into the Fabric of Customers’ Lives
00:09:00 “Our Customers Don’t Understand”
00:10:01 Perspective, Bias & Trust Decisions
00:12:01 Innovation as Intentional Design