Retired Special Agent in Charge Nick Steen joins the podcast this week for a fascinating conversation about a career spanning decades in state and federal law enforcement.

Steen shares stories from his early days with the Georgia Bureau of Investigation, his transition to the Secret Service, assignments in the Polygraph Division, and his service on presidential protection details - including his time as Special Agent in Charge of the former President Jimmy Carter Detail.

Nick takes us behind the scenes with frontline memories from the White House in the wake of 9/11, protecting President Carter, navigating high-tension campaign rallies, and the unique challenges and realities of working on small protective details.

This episode offers a candid look at the human side of protection work, the lessons learned over decades in the field, and why the job stays with agents long after they turn in their badge.

Retired Deputy Special Agent in Charge, Paul Eckloff spent over 22 years in the US Secret Service. In this episode of OTSS, we get a glimpse into his multiple tenures of service on the President's Detail as well as his time in recruitment and public affairs. Buckle up for an unfiltered and often hilarious look at life on the job as Paul shares candid anecdotes from White House access control, international advances, training, and memorable pranks and celebrity encounters. We also tackle the challenges regarding recruitment and retention in the Secret Service. #OperationSwaggerBack

Paul currently serves as the Senior Director of Public Relations for LexisNexis Risk Solutions while occasionally sparring with news anchors and panel hosts on cable news.

Here's a recent session (referenced in our episode) with a CNN anchor where the word "naive" may or may not have been invoked by Paul at around the 4min mark: https://youtu.be/i0ZtZP_ylv8?si=GPj_ETxD_OJtK2GS

Here's a link to his creative, hilarious, and informative YouTube Page, Fraud House Rock: https://www.youtube.com/channel/UCWKytWMs4bBrG_fJFCIFF5Q

Here's where you can find him on LinkedIn: https://www.linkedin.com/in/pauleckloff/

On this episode of OTSS, we hear from Retired Assistant Director, Mike Centrella. Mike is kind enough to share insights from 25-year Secret Service career. Fresh from college, Mike was part of the Young Agent Program in the New York Field Office and was to the Islamic terror attacks on 9/11. His career presented leadership roles in protective intelligence, investigations, inspection, the Agent in Charge of the Philadelphia Field Office, then back to headquarters where he oversaw the agency's investigative mission.

Mike offers insights into making the most of a career (regardless of your assignment), his transition to cybersecurity in the private sector, and his continued connection to the Service through family and colleagues.

He has been described as "an agent's agent" and "a great boss". Both are high praise in the ranks of the Secret Service.

Retired Resident Agent in Charge Hazel Cerra recounts her 26-year Secret Service career—from training and fieldwork in Newark and Philadelphia to the Clinton detail and leading the Atlantic City office. She discusses recruiting innovations, evolving investigations from physical skimming to network intrusions, and her transition into the digital security space at Black Cloak.

The episode highlights adaptive leadership, resilience, and practical advice for new agents, showing how Secret Service methods apply to modern cyber threats and personal digital protection. You'll also hear, first hand, how the Secret Service brand and culture calls you to be accountable to those who came before you and responsible for those who come after.

Retired Assistant Special Agent in Charge Mike Nason walks us through his 27-year Secret Service career, from small‑town resident agent assignments and protective details to counter surveillance operations, inspections, and media relations. He takes us behind the scenes of the infamous shoe-throwing incident in Baghdad involving Former President Bush, campaign improvisation, and explains how technology, recruitment, and agency culture shaped his service.

Mike offers deep insights on the rewards and strains of the job, lessons learned about leadership, accountability, work‑life balance, and why the agency’s people and traditions still matter as he moves into retirement.

#GoArmyBeatNavy

Retired Special Agent Brad Beeler (1999–2024) discusses his new book Tell Me Everything, recounting 25 years in the US Secret Service, including many as a polygrapher. Join us as Brad shares vivid and insightful stories - from high‑profile counterfeit cases and child‑exploitation - and explains how polygraph and interviewing techniques shaped investigations and relationships.

The episode also offers practical communication takeaways: how preparation, listening, and strategic empathy coax truth, why leaders should create safe settings for conversations, and how law‑enforcement lessons translate to everyday leadership, parenting, and negotiation.

Brad is genuine, funny and a wildly entertaining interview. You can find him and links to awesome new book below:

On April 25, 2026, during the White House Correspondents' Dinner (WHCD) at the Washington Hilton, an armed man charged past a magnetometer checkpoint, shot a uniformed Secret Service Officer and was subsequently apprehended as he attempted to make his way to the ballroom where the President, Vice President and a host of other USSS Protectees and Cabinet Officials were seated.

On this episode of Outside the Secret Service, I'm joined by retired SAIC Tom Landry (Episode 008), retired DSAIC Todd Jenkins (Episode 001), and Former Special Agent, and current CNN Law Analyst, Jon Wackrow (Episode 018). Together, our goal is to help listeners gain a better understanding of the events of the WHCD, offer insight and perspective from Special Agents who have actually walked the space, evaluate the response, dispel misinformation and conspiracy theories, and highlight what worked and what will be reviewed.

Former Special Agent Jason Russell recounts his unconventional path to the Secret Service beginning with a remarkably unremarkable high school tenure. When he took his first criminal justice course in college, his life's purpose came into focus. Passionate about service and law enforcement, Jason bookended his time with the US Secret Service with a local department and another federal agency. Each uniquely preparing him for that moment when preparation met inspiration.

Jason shares how the tragic murders at Sandy Hook moved him to consider how he might prevent future such tragedies. Jason left government service and founded Secure Environment Consultants helping schools, childcare centers, and numerous other organizations with security assessments, emergency planning, and training—applying Secret Service methods and principles of resourcefulness and preparedness to protect our most vulnerable communities.

You can learn more about Secure Environment Consultants here: https://secprotects.com/