In this episode, Flint Geier sits down with Danielle Haase, Call Center Team Leader at a thriving multi-specialty dental practice in Terre Haute, Indiana, to pull back the curtain on what a $15 million practice is actually built on.

What makes Danielle's story remarkable is where it started. She was hired as a chart puller, literally pulling paper files off the wall, and grew into leading a six-person call center team that serves three practices simultaneously. Today, her team converts 96.4% of new patient calls into patients in the chair!

This episode is a masterclass in what consistency, ownership, and a culture of feedback produce over time, and a direct challenge to every doctor and team member who wonders what's really possible inside their practice.

In this episode, you'll hear:

• How one team member went from pulling paper charts to leading a 6-person call center across three practices

• What it actually takes to hit a 96.4% new patient call-to-show conversion rate

• Why most practices are losing new patients at the phone and don't know it

• The operational shift that happens when one person truly owns the new patient statistic

• What a real accountability and feedback culture looks like inside a high-performing team

• The one piece of advice Danielle would give any doctor or team member who wants results like this