Modern diagnostics demand far more than plugging in a tool and changing parts. In this episode of On The Ramp, we talk about what working on today’s vehicles really requires from independent garages.

The conversation covers process, responsibility and decision making in a world of complex systems, EVs and ADAS. We discuss why fault codes are only the starting point, why structure and method matter, and what happens when diagnostics is rushed or handled without the right understanding.

This episode is for garage owners and senior technicians who want to work safely, professionally and sustainably as vehicles continue to evolve.

Timestamps:

02:12 – Steve’s background and how diagnostics has changed

06:38 – Why fault codes are only the starting point

11:04 – Moving from parts fitting to proper diagnostic process

18:27 – Teaching technicians how to think, not just test

26:06 – Why process matters more than tools

31:42 – Charging properly for diagnostics and assessment time

38:18 – Intermittent faults and managing customer expectations

44:02 – EVs, ADAS and the responsibility garages now carry

49:28 – Safety risks and why calibration matters

56:08 – Dealer vs independent diagnostics explained

01:02:35 – The future of diagnostics and access to vehicle data

01:08:12 – Burnout, pressure and working smarter

01:15:48 – Raising standards without losing your sanity

01:22:26 – Final thoughts on professionalism in the trade

This episode is proudly sponsored by Castrol and The Race Group.

Find out more below:

Castrol: https://www.castrol.com/en_gb/united-kingdom/home.html

The Race Group: https://www.facebook.com/TheRaceGroup/?locale=en_GB

We sat down with Jennifer Webb from HR Vitals to break down the HR essentials every garage owner needs to understand.

From contracts and onboarding to conflict, conduct and difficult conversations, Jen explains the practical steps that protect your people and your business.

In this episode, you’ll hear about:

- The most common HR mistakes garages make

- What every employee contract should include

- How to handle staff issues fairly and legally

- Why documentation matters more than you think

- The right way to approach sickness, conduct and capability

- How good HR creates a stronger, safer and more stable workplace

- If you employ people in the automotive industry, this is a must-watch conversation.

Timestamps:

00:00 – Why HR matters more than most garage owners realise

02:17 – What HR Vitals actually does for the automotive industry

04:22 – The most common HR problems inside independent garages

07:25 – Quick wins for reducing pressure on owners and teams

1:36 – Handling issues early and avoiding bigger problems later

15:03 – Conduct and capability explained in clear terms

20:18 – Values, behaviour and setting the right expectations

27:03 – What workplace culture really looks like inside a workshop

33:57 – Avoiding confrontation and how it impacts team behaviour

38:51 – Scoring culture and understanding who fits the business

43:19 – Why technicians lose motivation and direction

49:26 – How HR strengthens retention and protects your business

57:10 – Why your mindset affects how you manage people

01:12:00 – How onboarding shapes the first months of employment

01:23:10 – Recruiting the right people and building a stable team

This episode is proudly sponsored by Castrol and The Race Group.

Find out more below:

Castrol: https://www.castrol.com/en_gb/united-kingdom/home.html

The Race Group: https://www.facebook.com/TheRaceGroup/?locale=en_GB

This week, we sit down with Ellen Plumer from Ben Charity, the organisation supporting everyone in the automotive industry.

We talk openly about mental health, financial struggles, and the pressure of running or working in a garage. From business owners to technicians and suppliers, Ben offers free, confidential support when life gets tough.Listen to find out:- How Ben helps anyone in the trade

- Why awareness can save lives

- The shocking truth: two people in the automotive industry die by suicide every week

- What garage owners can do to support their teams

- How you can use Ben’s services for free

Visit ben.org.uk to learn more or get help today.

On The Ramp is proudly sponsored by Castrol, supporting garages that keep Britain moving with trusted oils, lubricants and technology that powers performance every day.

🔗 Learn more about Castrol Service: https://www.castrol.com/en_gb/united-kingdom/home.html

Timestamps:

00:00 - Welcome and why this episode matters

02:13 - What is Ben Charity and who do they support?

06:27 - The unseen struggles in the trade

08:42 - How Ben helps garage owners and their teams

12:36 - Mental health, money, and business stress

16:18 - The stats every garage owner should hear

20:45 - The real cost of not looking after yourself or your staff

25:22 - Coaching and counselling… what’s the difference?

32:09 - Letting people help you

40:37 - How every garage can spread the word about Ben

55:18 - Why awareness keeps the industry strong