In this episode of NT Talks, Ron Bell sits down with Amy Johnston, Manager, Technical Marketing at Camunda at Camunda, a global leader in process automation and orchestration. Amy shares her unique journey from a love of reading and writing to a leadership role in the tech industry. Raised in Oklahoma with an early passion for the internet, she found her calling at the intersection of communication and technology.

The conversation explores the challenges of translating complex technical concepts for business stakeholders, the growing importance of AI agents in enterprise environments, and how cross-cultural experiences can spark innovative problem-solving. Amy also reflects on Camunda’s recent recognition as a visionary in Gartner’s Magic Quadrant and offers advice for those entering the tech industry from non-traditional backgrounds.

Whether you're in tech, business, or just curious about where automation is heading, this episode offers valuable insights on communication, innovation, and leadership.

Highlights:

• Strong communication skills are essential in technical roles

• Cross-cultural experiences drive creative problem-solving in global teams

• Bridging the gap between technical and business teams requires clarity and empathy

• BPMN (Business Process Modeling Notation) makes process design more accessible

• AI agents must be auditable, reliable, and aligned with business goals

• Curiosity is a critical trait for anyone building a career in technology

• Camunda’s inclusion in Gartner’s Magic Quadrant reflects its innovation

• The future of tech is driven by experimentation, collaboration, and adaptability

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In the latest episode of NT Talks, we welcome Niall Deehan, Senior Developer Advocate, Process Alchemist and Technical Evangelist at Camunda, to uncover how AI-powered process orchestration is revolutionizing industries.

Highlights include:
→ NASA and CERN, from Mars rover image processing to cross-border hazardous material handling
→ Banking, corporate onboarding with 75% faster lead times
→ Telecom, progressive AI learning optimizing massive alarm volumes
→ Fraud detection, AI as an analyst amplifier, not a replacement
→ How Camunda integrates AI agents natively into BPMN for compliance, auditability and scalability

Niall also shares his journey from tinkering with game code to becoming one of the most recognized voices in process automation and AI, plus his vision for the future of rapid prototyping and innovation.

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In this episode of NT Talks, our host, Ron Bell, VP of Business Development at NTConsult, welcomes Andy McNeill, the new Salesforce Practice Director. With over 20 years of experience in Salesforce across diverse industries, Andy brings not just technical expertise but a fresh, human-centered approach to digital transformation.

Together, they explore Andy’s journey, his vision for Salesforce’s evolving ecosystem, and how NTConsult is positioning itself at the forefront of AI-ready, business-driven CRM solutions. From AI innovation to client impact, this episode delivers rich insights on how organizations can unlock new value through smarter, more connected Salesforce strategies.

Whether you're a tech leader, business strategist, or simply curious about the future of CRM, this conversation is your gateway to understanding what’s next — and how to be ready for it.

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#Salesforce #NTConsult #SalesforceInnovation #DigitalTransformation #CRM #AgentForce #AI #CustomerExperience