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 Welcome to the Vulnerability Matters podcast from the Money Advice Trust. A series that examines from a range of perspectives how firms are supporting consumers in vulnerable situations.All rights reserved
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    • Episode 59 - Vulnerability Voices: Convicted Customers with Lindsey, Sage and Three Hands Insight

      Episode 59 - Vulnerability Voices: Convicted Customers with Lindsey, Sage and Three Hands Insight
      Feb 11 2026
      In our second ‘Vulnerability Voices’ instalment, Lindsey and Sage describe life as a customer with a conviction. They explain to Michael Hilton the barriers they have encountered when using essential services, and the ‘cloud’ of stigma following them from release to rehabilitation. www.threehandsinsight.co.uk www.linkedin.com/in/michael-hilton-39b02310a
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      21 min
    • Episode 58 - Abhorred but ignored? Economic abuse and older customer with Richard Robinson

      Episode 58 - Abhorred but ignored? Economic abuse and older customer with Richard Robinson
      Jan 28 2026
      Instinctively, as a society, we condemn those who abuse an older person’s trust and finances. But today’s guest, Richard Robinson (from the Hourglass charity) contends that such a moral response comes too late. Instead, what would be more valuable than the condemnation of such economic abuse, would be its prevention. So how can charities like Hourglass not only respond, but also prevent older peoples’ economic abuse? What can essential service firms realistically do? And is it really true that unchecked, economic abuse can literally shorten the life of an older person? https://www.wearehourglass.org/ https://www.linkedin.com/in/richard-r-7836b929/
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      23 min
    • Episode 57 - How I lost more than my money: Scamming Secrets with Lin and Lou Baxter

      Episode 57 - How I lost more than my money: Scamming Secrets with Lin and Lou Baxter
      Jan 21 2026
      Chris Fitch speaks with mother and daughter, Lin and Lou Baxter, about how one phone call turned into a scam worth thousands. Through their eyes, Lin shows that it was not the lost money that shook her most, but the interactions with her bank that followed. And the twist in the tail? Lou leads the National Trading Standards Scams Team, showing that anyone – even where fraud is in the family (in the right way) - can be affected like this. https://www.linkedin.com/in/louise-baxter-mbe-77194337/ https://www.nationaltradingstandards.uk/work-areas/scams-team/ https://moneyadvicetrust.org/training-and-consultancy/vulnerability-academy?utm_source=academy&utm_medium=redirect
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      22 min
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