In this episode, Geoffrey Smith sits down with Meredith Mangold to explore how lived patient experience can reshape the way digital health tools are designed, implemented, and adopted. Drawing from her journey through severe illness, surgeries, and years of navigating chronic conditions, Meredith shares how personal experience reveals the emotional and practical realities patients face that systems often overlook.

They discuss the critical gap between innovation and usability, why healthcare solutions must serve patients, clinicians, and administrators together, and how technology must go beyond functionality to foster trust and connection. Through powerful stories from the bedside, coaching, and product design, the conversation highlights how validation, empathy, and storytelling transform engagement. This episode offers a human-centered lens on innovation, reminding listeners that the most effective solutions are those patients choose, trust, and rely on.

Additional Resources:

Follow Meredith on LinkedIn: https://www.linkedin.com/in/meredithmangold/

Visit Empower Health Strategies website: www.empowerhealthstrategies.com

Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com

Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

• Lived patient experience brings insight that data and research alone cannot provide.
• Adoption improves when digital health tools make patients feel seen, supported, and empowered.
• Healthcare solutions must consider patients, clinicians, and administrators as part of one system.
• Storytelling is a powerful mechanism for trust, validation, and human connection.
• Resistance to innovation often stems from misalignment between real needs and designed solutions.

In this episode, Geoffrey Smith sits down with Kelly Hines-Stellisch to unpack the hidden cost of burnout in healthcare and why information alone is never enough to create real change. Drawing from her lived experience as a nurse practitioner, researcher, and wellness coach, Kelly explains why healthcare leaders struggle to act on the overwhelming evidence around workforce wellbeing and how the disconnect between frontline clinicians and administrators keeps systems stuck. They explore the reality of post-pandemic trauma, the illusion of "quick win" wellness fixes, and the urgent need to translate knowledge into action. Through powerful stories from the bedside and coaching room, the conversation reveals how reclaiming energy, agency, and small moments of joy can restore purpose, rebuild hope, and help clinicians move from survival mode back into meaningful, sustainable work.

Additional Resources:

Follow Kelly on LinkedIn: https://www.linkedin.com/in/kelly-hines-stellisch/

Feel free to email Kelly: kellyyhines@gmail.com

isit Reviving Wellness Coaching: https://revivingwellnesscoaching.com/

Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com

Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

• Burnout in healthcare is systemic, not personal, and requires system-level change.
• Information alone does not create transformation, action is what moves people forward.
• Frontline clinicians and administrators speak different languages, and bridges must be built between them.
• "Quick win" wellness initiatives fail when they ignore the lived reality of the workforce.
• Restoring energy and agency allows clinicians to advocate, reconnect with purpose, and sustain long careers.

In this episode, Geoffrey Smith sits down with Katina Sawyer to explore what truly drives wellbeing, engagement, and human flourishing at work. Katina shares how her research bridges science and real-world leadership, revealing why good intentions are not enough without clear, actionable behaviors. Together, they unpack what exemplary leaders actually do, from showing up authentically and building meaningful relationships to creating cultures of gratitude, flexibility, and psychological safety. Through stories from healthcare and beyond, the conversation highlights how small, human moments can create lasting impact, how leaders shape environments that unlock potential, and why attention, presence, and compassion are the real engines of engagement and performance.

Additional Resources:

Follow Katina on LinkedIn: https://www.linkedin.com/in/katina-sawyer-ph-d/

Take a look at Katina's book: workrbeeing.com/book

Take a look at Mo-Ments of Experience's website: www.mo-mentsofexperience.com

Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

• Great leaders turn inspiration into action by giving people clear, practical behaviors to follow.
• Authentic, human leadership builds trust and helps people see themselves as capable leaders.
• Gratitude creates a ripple effect that strengthens connection, morale, and retention.
• Strong relationships save time by reducing conflict and empowering teams to support one another.
• Leaders shape environments that unlock potential by honoring boundaries and removing stigma around struggle.

this episode, Geoffrey Smith and Cory Jenks discuss the importance of human connection in healthcare, the need for innovation, and the challenges faced by healthcare professionals. Cory shares his unique background as a pharmacist and improv comedian, emphasizing the significance of creating meaningful experiences for patients and caregivers alike. They explore the barriers to change within the healthcare system and the potential for individual engagement to drive transformation. The conversation highlights the importance of authentic presence, breaking down self-imposed limits, and the lessons learned from both positive and negative experiences in healthcare.

Additional Resources:

Follow Cory on LinkedIn: https://www.linkedin.com/in/cory-jenks-3ba17314/

Take a look Cory's book, Permission to Care: Building a Healthcare Culture that Thrives in Chaos: https://rb.gy/4a8yoo www.coryjenks.com

www.mo-mentsofexperience.com

Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

• Cory emphasizes the importance of getting patients off medication.
• Healthcare professionals can create joy in their work environments.
• Authentic presence is crucial in patient care.
• Building trust with patients is essential for effective healthcare.
• Self-imposed limits can hinder innovation in healthcare.

As we head into the holidays there is no better "Greatest Hits" episode of Mo-ments of Experience to share than "Making a Joyful Ruckus in Healthcare" with my amazing guest and friend Denise Wiseman. There is no more powerful message to share this time of the year than to focus on staying authentically present in life to never miss each and every small mo-ment of JOY that surrounds you!

In this conversation, Geoffrey and Denise Wiseman explore the need for a human-focused approach in healthcare, emphasizing the importance of action and joy in creating meaningful change. They discuss the impact of small moments of joy, the role of compassion, and the necessity of building supportive networks to foster collaboration among healthcare professionals. The conversation highlights the Healthcare Reinvention Collaborative as a platform for connecting purpose-driven individuals to collectively address the challenges in the healthcare system.

Additional Resources:

Connect with Denise on LinkedIn: https://www.linkedin.com/in/wisewoman1/

https://www.healthcarereinvention.com/

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Healthcare should be human-focused, considering all stakeholders.
• Action and joy are essential in transforming healthcare.
• Small moments of joy can have a significant impact.
• Compassion is crucial for both caregivers and patients.
• Building a supportive network is vital for healthcare professionals.

Ok folks, we're almost there, we will get back to brand new episodes of Mo-ments of Experience after the new year. Mo is doing MUCH better, so THANK YOU for all the kind well-wishes! Here is today's re-release of a "Greatest Hits" episode of Mo-ments of Experience as we head into the holiday season. Please join me and my brilliantly inspiring guest, the "Healthcare Maverick" Shawn Nason as we discuss "Doing Cool Sh*t and Blowing Things Up" in healthcare, that in many cases lags decades behind other industries in creating extraordinary human experiences. This episode has surprises at every turn, you won't want to miss it.

In this episode, Geoffrey interviews Shawn Nason, a maverick in the healthcare industry, discussing the importance of human connection, compassion, and innovative experiences in healthcare. They explore the challenges patients face in navigating the healthcare system, the significance of surprise moments in patient care, and the need for a more compassionate approach in healthcare practices. The conversation emphasizes the necessity of creating extraordinary experiences for patients and the role of empathy in transforming healthcare.

Additional Resources:

Follow Shawn on LinkedIn: https://www.linkedin.com/in/nasonshawn/

https://shawnnason.com/

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Human connection is vital in a technology-driven world.
• Surprise moments can significantly enhance patient experiences.
• Compassion and empathy are free and essential in healthcare.
• The healthcare system often fails to make processes easy for patients.

As Mo continues on the mend after a challenging few months of poor health… but doing MUCH better, so THANK YOU for all the kind well-wishes, I wanted a re-release a "Greatest Hits" episode of Mo-ments of Experience as I continue a brief sabbatical from new content to care for my best boy. Please join me and my brilliantly inspiring guest Michael Goldberg as he shares what it was like to lead a health system at "ground zero" of the COVID 19 pandemic, delivers a rallying cry for healthcare leaders, and explains why we all need to lead like life depends on it.

What happens when a hospital CEO trades the boardroom for the bedside, and leads like lives depend on it?

Geoffrey sits down with Michael Goldberg, a healthcare executive, author, and professor with a front-row seat to the most critical moments in modern healthcare. From navigating a hospital through the eye of the COVID-19 storm to redefining what it means to truly care for caregivers, Michael doesn't hold back. He shares chilling stories of loss, powerful moments of human connection, and bold insights on why one in five healthcare workers are leaving the field, and what leaders must do to stop the bleeding.

Expect raw emotion, deep wisdom, and a rallying cry for leaders to ditch outdated models and walk alongside their people with purpose. Because in healthcare, and life, how you show up might just save someone's life. ❤️

Additional Resources:

Learn more about Walkalongside Leader

Connect with Michael on LinkedIn

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Leadership must prioritize human connection over hierarchical control.
• Healthcare access is declining while demand is rising.
• Generational gaps require innovative leadership approaches.
• Employee retention is the core healthcare workforce issue.
• Listening and presence build authentic organizational trust.

As Mo continues on the mend after a challenging few months of poor health, I wanted a re-release a "Greatest Hits" episode of Mo-ments of Experience as I continue a brief sabbatical from new content to nurse Mo back to himself. In honor of last week's Halloween holiday, I reflect on this picture of Mo, myself, and my wife from years past and I can't help but see how "present" each of us are for each other in the mo-ment. But how do we take presence to the next level… all the way to "Quantum Presence?" Take a listen to my amazingly heart-felt friend and guest Aaron Tabacco, there is no one better to explain the power of presence.

What if the key to deeper connection and leadership isn't in what you do, but in how fully you show up?

Geoffrey dives into the transformative power of Quantum Presence with the multi-dimensional Aaron Tabacco, a nurse, educator, musician, restaurateur, executive coach, and parent. From guiding patients in crisis to raising neurodivergent children, Aaron shares how life's most profound lessons come from practicing presence, not performance.

This isn't just another conversation about mindfulness. It's a masterclass in being. 🧘‍♂️

Aaron breaks down how silencing the mind creates space to truly witness others, how presence can ripple through time, and why being present for yourself is the foundation of leading with authenticity and care. If you've ever struggled to slow down, connect deeply, or lead with heart, this episode is for you. 💛

Additional Resources:

https://lucusgroup.com/home

Follow Aaron Tobacco on LinkedIn: https://www.linkedin.com/in/aaron-tabacco-phd-83359b9/

www.mo-mentsofexperience.com

****Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Presence begins with being, not doing.
• Silence the mind to become truly present.
• Listen not to respond, but to bear witness.
• Presence for self is the path to lead others.
• Moments of crisis reveal our truest calling.