Épisodes

  • MetriSight Ep.93 - Introducing Metrigy's CX Consumer & AI Sentiment Indexes

    MetriSight Ep.93 - Introducing Metrigy's CX Consumer & AI Sentiment Indexes
    Apr 16 2026

    Metrigy recently released our inaugural quarterly indexes for tracking how people feel about customer service and AI. Project leads Matt Craig, our senior director of product development, and Layne Haaksma, senior research analyst, walk us through the hows and whys of these indexes, and discuss the most interesting findings.
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    27 min
  • MetriSight Ep.92 - Driving Growth in the Age of AI with Praval Singh of Zoho

    MetriSight Ep.92 - Driving Growth in the Age of AI with Praval Singh of Zoho
    Apr 14 2026

    AI is rapidly changing not only how companies use technology, but also how software vendors deliver value. In this episode with chat with Praval about how Zoho is positioning itself to enable its customers to leverage AI for measurable return on investment, the opportunities for specific industries, and how the software as a service market is evolving to enable citizen development. We also talk about the role of partners, and how best to support regional needs for data sovreignty.
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    15 min
  • MetriSight Ep.91 - Top Takeaways from Enterprise Connect 2026

    MetriSight Ep.91 - Top Takeaways from Enterprise Connect 2026
    Mar 23 2026
    Metrigy's Robin Gareiss, Irwin Lazar, and Diane Myers share highlights from their week in Las Vegas for EC '26, from showcased products to developing trends.
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    31 min
  • MetriSight Ep.90 - Evolving Security Threats in 2026

    MetriSight Ep.90 - Evolving Security Threats in 2026
    Feb 23 2026
    In this episode we’ll chat with HP about the evolving endpoint security and threat landscape in 2026. We'll discuss the impact of AI for both attack and defense, the growing risk of cookie-based attacks, increasing risks to enterprise devices, how quantum computing will impact security strategies, how organizations should think about security incident management going forward, and how they should unify hardware and software security management to minimize risk.
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    37 min
  • MetriSight Ep.89 - What We'll Be Watching in 2026

    MetriSight Ep.89 - What We'll Be Watching in 2026
    Feb 23 2026
    Kick off the year with Metrigy analysts, who share what's top of mind for them in customer experience and workplace collaboration as 2026 gets underway.
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    33 min
  • MetriSight Ep.88 - "CX as we know it is dead": Dialpad CEO Craig Walker Explains!

    MetriSight Ep.88 - "CX as we know it is dead": Dialpad CEO Craig Walker Explains!
    Nov 24 2025
    An early pioneer with AI for communications platforms, Dialpad is now headed firmly into an agentic, fully autonomous future with a skills-based approach that will lead to a rich portfolio of granular service and support agents. What does this mean for the future of CX, including AI agents and their human counterparts? CEO Dialpad Craig Walker joins Metrigy's Beth Schultz to share his vision.
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    26 min
  • MetriSight Ep.86 - Agentic AI: Transforming Contact Centers with Cresta

    MetriSight Ep.86 - Agentic AI: Transforming Contact Centers with Cresta
    Sep 25 2025
    In this podcast episode, Robin Gareiss and Devon Mychal discuss the evolution and impact of AI in contact centers, focusing on Cresta's use of generative and agentic AI. They explore the definitions and distinctions between traditional AI and agentic AI, highlighting the proactive capabilities of agentic systems. The conversation delves into real-world applications, business value, and the future potential of AI in enhancing customer experience and operational efficiency.
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    25 min
  • MetriSight Ep.85 - Navigating Change: NiCE's Rebranding and AI Strategy

    MetriSight Ep.85 - Navigating Change: NiCE's Rebranding and AI Strategy
    Sep 9 2025
    As NiCE CMO Michelle Cooper reaches the 6-month mark in her role, Metrigy CEO Robin Gareiss discusses her lessons learned, how she will and will not change marketing strategy moving forward, and some of her biggest surprises.
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    31 min