Mastering Agency Management: Meet Steve Cissna (Part Three)
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Mastering Agency Management: Meet Steve Cissna (Part Three)
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Wrapping Up Our Conversation with Steve Cissna
Owner & President of Reedy Insurance Services, Seymour, Indiana
Steve shares his thoughts on agency perpetuation and some hard-earned wisdom from his journey:
- Choose Your Path: Will you pass your agency on to your team or sell to private equity?
- Grow Smart: Don’t rely on profitability bonuses—focus on organic growth and managing expenses.
- Lead with Flexibility: When staff are late, stay calm and ask yourself—will this really change my life?
- Stay Positive: Insurance has its challenges, but it offers freedom, good income and the chance to help others.
- Document Everything: Good records support what “really happened” vs. “what others think happened.”
- Put Clients First: Always err on their side.
- Learn from Competitors: Conversations can lead to growth.
- Keep Connections Alive: You never know when you’ll need a helping hand.
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