Make Bright Spots More Likely To Emerge In Your Customer Experience
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Make Bright Spots More Likely To Emerge In Your Customer Experience
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Phil Hamburg's post about the restaurant chains' change to the drive through script
Previous CX Patterns episode on bright spots analysis
Previous episode on Bright Spots.
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.
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My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
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