Épisodes

  • Ep. 07: IT security and risk management

    Ep. 07: IT security and risk management
    Nov 24 2025
    In this episode of Legal Ops Insiders, I delve into the critical realm of IT security and risk management within legal operations. As legal tech adoption rises, the importance of ISO certifications cannot be overstated; they are not just compliance checkboxes but essential tools for ensuring risk management, trust, and business credibility. I share insights from my experience, discussing the intricacies of ISO 27001, 27017, and 27018 certifications, and how they help organizations manage sensitive data securely. We explore the importance of continuous risk assessments, employee training, and the role of legal counsel in safeguarding compliance. Join me as we uncover how these certifications can streamline processes and enhance the security posture of legal teams in an ever-evolving landscape.
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    41 min
  • Ep. 06: CLM unpacked: the AI-driven future

    Ep. 06: CLM unpacked: the AI-driven future
    Nov 11 2025
    What does CLM look like in an AI-driven world? In this podcast episode, Job Wijbenga, Legal Director at FrieslandCampina, joins Willem and Jan-Willem for a grounded conversation on how CLM is evolving and why CLM matters now more than ever. Together, they unpack what a CLM really solves for legal teams, the common pitfalls to avoid, and what makes an implementation succeed. Job shares real-world examples and best practices on choosing the right solution, leading adoption, and making CLM work for your organisation - not the other way around.
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    39 min
  • Ep. 05: Data and metrics in Legal Ops

    Ep. 05: Data and metrics in Legal Ops
    Oct 28 2025
    Why is ‘Data and metrics’ in Legal Ops and what should a legal department measure? Legal teams are sitting on valuable data and 77% do not even measure performance. Many struggle with data and metrics. In this episode, we talk about why data and metrics matter in Legal Ops, what to track, and how to turn insights into real improvements. We break it down into three buckets: (a) Measuring operational (process) efficiency, (b) Data quality and risks, and (c) Metrics of business alignment and value. You’ll also hear practical tips on how to start small, show value, and build a data-driven legal function. No intuitive hiring – data-based decision-making!
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    35 min
  • Ep. 04: Design your legal tech roadmap

    Ep. 04: Design your legal tech roadmap
    Oct 14 2025
    Legal Ops insider Job Wijbenga, Director Legal Operations at FrieslandCampina, reveals how to design a successful Legal Tech Roadmap. From defining your Legal Ops priorities and engaging stakeholders all the way to making sense of AI, Job shares practical insights and his real-life lessons from inside two global organisations. Job explains us how your legal team can build a legal tech roadmap that guides all stakeholders to full digital enablement. This Legal Ops Insiders episode is grounded discussion on what works and what doesn’t.
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    34 min
  • Ep. 03: How to start with Legal Ops

    Ep. 03: How to start with Legal Ops
    Oct 1 2025
    In this episode of Legal Ops Insiders, I dive into the essentials of starting a successful legal operations journey. Joined by experts Jan-Willem Prakke and Linda Nieuwenhuizen, we explore critical topics such as stakeholder management, maturity assessments, and goal setting. Discover how to harness the Gloc-12 Core Principles and the ACC methodologies to create a tailored approach for your legal team. We discuss the importance of building senior-level support, prioritizing initiatives, and integrating technology to enhance efficiency. Whether you're just beginning your legal ops journey or looking to refine your existing processes, this episode provides valuable insights and practical steps to empower your legal service delivery. Tune in for a comprehensive guide on navigating the complexities of legal operations.
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    33 min
  • Ep. 02: Artificial Intelligence & Legal Ops - intro

    Ep. 02: Artificial Intelligence & Legal Ops - intro
    Sep 15 2025
    In this episode of Legal Ops Insiders, we discuss some practical applications of AI in the legal sector, highlighting the rise of gen AI and agentic AI. With some real-world use cases, we uncover how AI can save time and boost productivity in legal tasks, from contract review to compliance checks. Tune in to understand how AI is reshaping the future of legal service delivery and why embracing artificial intelligence (now, not later) is crucial for legal professionals.
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    34 min
  • Ep. 01: Digital readiness & Legal Ops maturity

    Ep. 01: Digital readiness & Legal Ops maturity
    Sep 15 2025
    What does it really mean to be “ready” for digital enablement of your Legal Ops? In this episode, we break down the idea of Legal Ops maturity and why every legal team should start today. From early steps like contract templates and digital signatures to broader topics like change management, data management, and AI, this episode discuss practical ways to assess where you are and where to go next. You’ll hear how CLOC and ACC’s maturity models map out 12 core competencies, why a readiness scan can reveal maturity gaps, and how small wins (like streamlining signatures or centralising contract storage) can set the stage for bigger changes. Whether you’re a head of legal, GC or in-house counsel, this episode gives you a grounded look at how to build structure, efficiency, and future-proof your legal department.
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    37 min
  • Ep. 00: Introduction, topics and what is Legal Ops

    Ep. 00: Introduction, topics and what is Legal Ops
    Sep 12 2025
    In this short introductory episode of Legal Ops Insiders, get to know your hosts: Linda Nieuwenhuijsen, Jan-Willem Prakke and Willem Wiggers, and hear a brief overview of the topics we’ll be exploring in upcoming episodes. From legal operations and legal tech to change management, contract lifecycle management and AI to how you can transform your legal department's efficiency. Whether you're a general counsel, Legal Ops leader or involved in Legal Ops, this episode is a quick introduction to this Legal Ops podcast. Stay tuned and be part of the conversation that shapes the future of legal operations.
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    17 min