What does it take to create a workplace where people feel seen, heard, and truly valued — not just as employees, but as human beings?

In this episode, we sit down with Harry Hynekamp, former Vice President of Guest Experience at AMB Sports & Entertainment, part of the Arthur M. Blank Family of Companies — home to the Atlanta Falcons, Mercedes-Benz Stadium, and the Arthur M. Blank Foundation.

Harry shares powerful behind-the-scenes insights into how one of America’s most respected business leaders, Arthur Blank, has intentionally built values-driven cultures that last — whether on the field, in the office, or in the community.

From shifting the language from “hire” to “select” to placing storytelling and recognition at the heart of their employee experience, you’ll discover how real culture is created and sustained. Plus, you’ll learn about the “Walk In My Shoes” initiative, where leaders experience frontline roles firsthand to better understand and serve their teams.

This episode is a masterclass in activating values, building trust, and leading with empathy.

If you care about leadership, team engagement, and creating environments where people love to work — don’t miss this one.

🔑 Topics we cover:

• Why they say “select” instead of “hire” — and why it matters
• The role of recognition and storytelling in shaping behavior
• How executive leaders stay connected through the “Walk In My Shoes” program
• What it really means to build a V.A.L.U.E. Culture
• Why people may forget the event or building — but never how they were treated

✨ This episode is packed with real-world lessons any leader can use to elevate their culture from good to unforgettable.

Thanks for listening. Grab the book the podcast is based on at https://mybook.to/culturesecrets . Check out my website www.chelliephillips.com for more great content. Follow me on LinkedIn.